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Skills

  • Patient scheduling
  • Development of patient feedback systems
  • Medical records management
  • Staff training and development
  • Digital charting system implementation
  • First Aid/CPR
  • Clinical adherence to infection control protocols
  • Appointment reminders and follow-up scheduling
  • Regulatory compliance
  • Monitoring patient progress

Work Experiences

  • Actively involved in patient triage.
  • Collaborated with cross-functional healthcare teams.
  • Actively involved in patient triage, gathering critical health information and escalating urgent cases to the physician, reducing wait times by 77%.
  • Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation.
  • Assisted in crafting patient scheduling protocols.
  • Achieved a 34% improvement in patient retention.
  • Collaborated with cross-functional healthcare teams to develop personalized patient care plans, resulting in 74% better outcomes in chronic condition management.
  • Gathered all relevant information and calculations to assist the physician in interpreting the results.
  • Educated patients on medications, procedures, and treatment plans.
  • Assisted physicians during minor procedures and documented all outcomes, critical data, and follow-up needs, maintaining 100% compliance.

Summaries

  • Implemented and spearheaded have a long history of accurately documenting patient health information, collecting vital signs, and streamlined.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved an efficiency boost of 75%.
  • Achieved Outstanding Service Award for excellence in patient coordination.
  • Achieved 28% patient satisfaction ratings.
  • Professional with a medical background and team-building skills seeking a position in a deadline-driven environment.
  • Registered Medical Assistant Coordinator is a highly motivated and dedicated individual with a track record of superior performance at the individual, team, and organizational levels.
  • Achieved 100% compliance.

Accomplishments

  • Institutionalized a staff development program that improved team skills in regulatory compliance and patient management, resulting in a 46% performance improvement.
  • Coached and mentored junior staff on healthcare regulations, improving team compliance rates by 17% during external audits.
  • Managed patient records with total adherence to HIPAA standards, reducing data breaches or errors to 0% over standard.
  • Developed and oversaw patient intake improvements resulting in a 78% reduction in registration errors, enhancing operational efficiency.
  • Led front office improvements that decreased patient check-in times by 17% and improved overall operational flow for both staff and patients.
  • Coordinated schedules for 14 healthcare providers, raising patient satisfaction by ensuring minimal wait times and timely appointments.
  • Worked closely with physicians and outside specialists to coordinate seamless patient referrals, achieving 16% increase in referral compliance.
  • Collaborated with IT to integrate SAP, streamlining electronic health record (EHR) accuracy and reducing patient data entry errors by 63%.
  • Revised patient triage protocols, ensuring emergencies were swiftly managed and resulting in improved in-house response times by 50%.
  • Collaborated with team of 16 in the development of framework.

Affiliations

  • Certified Medical Administrative Assistant (CMAA) Program
  • International Association of Administrative Professionals
  • Health Care Compliance Association (HCCA) Affiliate Membership
  • Institute for Healthcare Improvement (IHI) Open School
  • Clinical Medical Assistant Preceptorship Columbus
  • American Academy of Professional Coders (AAPC)
  • Healthcare Financial Management Association (HFMA)
  • National Association of Social Workers
  • American Health Information Management Association (AHIMA)
  • American Academy of Physician Assistants (AAPA) Affiliate Membership

Certifications

  • Certified Pediatric Advanced Life Support (PALS) - framework
  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
  • Infection Prevention Certification (CIC) - program
  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
  • Apple Certified Associate (ACA)
  • Certified Patient Care Technician (PCT) - procedure
  • Certified Medical Office Manager (CMOM) - category
  • EKG Technician Certification (CET) - method
  • First Aid/CPR Certified
  • Certified Compliance Administrator (CCA) - process

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