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Skills

  • Operational improvement
  • Supervision
  • IRS actions
  • MS Office
  • Appraisal report preparation
  • Project Management for Multiple Appraisals
  • Microsoft Excel for data analysis
  • First Aid/CPR
  • Problem Resolution for Client Concerns
  • Multitasking in a Fast-Paced Work Environment

Work Experiences

  • Collaborated in producing market analysis reports on trending areas for investment properties, directly aiding in the successful sale of properties valued at $11 in 2024.
  • Achieved a 36% reduction in client onboarding times.
  • Answered audit-related inquiries.
  • Collected descriptive property data.
  • Assisted in appraising over 13 properties.
  • Compiled comprehensive appraisal reports for local and national clients.
  • Achieved a 64% reduction in rework.
  • Aided in the successful sale of properties.
  • Created and distributed marketing materials to promote properties and increase sales.
  • Completed all paperwork using Tableau and prepared documents such as purchase agreements and disclosures.

Summaries

  • Achieved a 22% reduction in client churn.
  • Committed to building long-term client relationships, contributing to a 34% increase in repeat business by delivering accurate and timely appraisals for high-profile clients.
  • Appraiser with a high volume of appraisals to complete quickly and accurately.
  • Achieved consistent on-time delivery in high-pressure environments.
  • Conducted in-depth neighborhood condition analyses.
  • Achieved faster assessment completions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Assessed the accuracy of appraised property details.
  • Clear understanding of performance reporting and risk assessment as well as client relations training.
  • Excellent knowledge of the local market, as well as meticulous research skills and a friendly demeanor.

Accomplishments

  • Consistently received positive feedback on the thoroughness and quality of the photo-documentation attached to appraisal reports, as mentioned during Top Performer.
  • Consistently met deadlines for property appraisals, with 32% on-time submission rate over several months, contributing to higher client retention.
  • Worked alongside senior appraisers to prepare and review 11 appraisals per week, ensuring compliance with USPAP and company standards.
  • Created comprehensive residential appraisal files under the supervision of a Licensed Appraiser, helping the team exceed its appraisal target by 83% in 2018.
  • Successfully managed the workflow of customer success by prioritizing urgent cases and completing 11 high-priority appraisal requests within short time frames.
  • Implemented a new organizational system for tracking appraisal status and deadlines, reducing late submissions by 58% over three years.
  • Regularly updated the property appraisal process documentation with the latest USPAP changes, improving compliance rates by 39%.
  • Enhanced report clarity and visual presentation with improved property sketches and photo layouts, reducing client follow-up queries by 61%.
  • Developed an updated camera workflow for capturing property photos, reducing photo collection and processing time by 29%.
  • Assisted in preparing appraisal reviews which resulted in a 44% decrease in report revisions and a higher approval rate from lenders.

Affiliations

  • Woman Appraisers Affiliated Network (WAAN) Member
  • Rural Appraisal Associates Network
  • Council of Residential Specialists (CRS) Education Program
  • American Marketing Association
  • Society of Women Engineers
  • Associate Member of the Real Estate Research Center
  • Appraisal Subcommittee (ASC) Activity Participation
  • Jaycees
  • Project Management Institute
  • American Society of Safety Professionals

Certifications

  • Certified General Real Property Appraiser
  • Appraisal Management Certification - Cedar Works
  • Commercial Review Appraiser Certification
  • American Society of Appraisers (ASA) Certification
  • Salesforce
  • Licensed Residential Appraiser - Washington
  • SHRM Certified Professional (SHRM-CP)
  • National Association of Realtors® Membership
  • Accredited Senior Appraiser (ASA) in Real Property
  • Certified Public Accountant (CPA)

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