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Skills

  • Maintaining calm in hectic dining conditions
  • Fine dining etiquette
  • Quality control
  • Dining customer service
  • Food presentation and plating knowledge
  • Health and safety regulation compliance
  • Cross-selling additional menu items
  • Point of Sale (POS) System Proficiency
  • Price memorization
  • Memorization of complex and rotating menus

Work Experiences

  • Improved team performance by instilling proper food handling, guest expectations, and restaurant protocols in new hires.
  • Cleaned, sanitized, and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Cleaned and inspected food preparation areas to ensure that they were clean and sanitary.
  • Washed silverware, dishes, cooking utensils, equipment, and displays for buffets, restaurants, and banquets.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Used dishcloths, hot water, and cleaning products to wipe down and sanitize the food preparation areas.
  • Quickly and efficiently greeted newly seated guests.
  • Explained how to prepare various menu items to customers, describing ingredients and cooking methods.
  • Was in charge of plating the food and ensuring that the plate presentation and food quality were of the highest quality.
  • All dirty glassware and utensils were transported from the dining room to the dishwashing area for proper cleaning.

Summaries

  • Serving professional with experience in the dining room and kitchen, as well as restaurant maintenance procedures and quality standards.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Increase table turnover to maximize sales opportunities without sacrificing service.
  • Reservations, takeout orders, and general inquiries are all handled efficiently.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Memorizes menus, prepares drinks, and promotes customer loyalty.
  • Restaurant Food Server is a gregarious Restaurant Food Server who thrives in fast-paced environments with high sales, service, and quality goals.
  • An aspiring food service professional and culinary arts student looking for work in a posh fine-dining establishment.
  • Restaurant Food Server with budget management and risk assessment abilities.
  • Upsell 13% of patrons served by an intuitive salesperson, increasing restaurant earnings and tips.

Accomplishments

  • Achieved Scrum Master in category, ensuring adherence to industry standards for health and food safety.
  • Implemented an upselling strategy that increased average checks by 27%, helping the restaurant achieve $69,000 growth.
  • Leveraged strong memory skills to memorize over 6 menu items, leading to error-free service and improved guest satisfaction.
  • Routinely exceeded beverage and dessert upselling goals, contributing to a 34% increase in average table spend.
  • Implemented an optimized seating strategy, increasing guest capacity during peak hours while maximizing the use of space.
  • Spearheaded efforts to elevate guest experience by focusing on personalized service, resulting in a 61% increase in positive reviews.
  • Identified and recommended modifications to the restaurant’s layout during busy hours, improving traffic flow and reducing bottlenecks by 28%.
  • Reduced average table turnover time by 4 minutes, implemented a system that streamlined meal prep and service processes.
  • Collaborated with kitchen team to meet changing orders and dietary requests seamlessly, ensuring customer special needs were addressed without delay.
  • Played a key role in promotions, seeing a 67% increase in orders of featured menu items through effective marketing efforts.

Affiliations

  • Active member of Server Training Institute, improving communication strategies for enhanced guest satisfaction.
  • Active participant in the Foodservice Professionals Network, contributing to discussions on improving service and customer satisfaction.
  • Member of the International Food Service Executives Association (IFSEA), actively participating in industry-specific panel discussions.
  • Certified Food Handler from ServSafe, ensuring compliance with national food safety standards and protocols.
  • Attended 2019 National Foodservice Conference, focusing on the latest trends in customer service and event coordination.
  • Member of the National Restaurant Association (NRA) for 18 years, staying up-to-date with industry best practices and food safety standards.
  • Certified in conflict resolution through the National Institutes for Food Service Management to de-escalate guest issues efficiently.
  • Served on the restaurant’s Sustainability Task Force, contributing to initiatives to reduce food waste and improve operational efficiency.
  • Regular attendee at the National Server Excellence Summit, gaining insights on improving guest interactions and upselling techniques.
  • Completed specialized waiter training through the American Culinary Federation, enhancing technical skills and customer service strategies.

Certifications

  • Certified Hospitality Department Trainer (CHDT)
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Professional Bartending License, Chicago
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Culinary and Hospitality Management Program
  • TIPS (Training for Intervention Procedures)
  • Association for Project Management (APM)

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