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Skills

  • Price memorization
  • Memorization of complex and rotating menus
  • Liquor, wine and food service
  • Food inspection
  • Check payment processing
  • Multitasking during peak hours
  • Handling customer feedback to improve service
  • Processing large volume orders accurately
  • Managing customer wait times
  • Order tracking system implementation

Work Experiences

  • Was in charge of plating the food and ensuring that the plate presentation and food quality were of the highest quality.
  • Cleaned and inspected food preparation areas to ensure that they were clean and sanitary.
  • Communicated with event coordinators to ensure that adequate and appropriate accommodations for larger groups were available.
  • Improved team performance by instilling proper food handling, guest expectations, and restaurant protocols in new hires.
  • Took down orders and worked with other team members to serve food and beverages quickly.
  • Explained how to prepare various menu items to customers, describing ingredients and cooking methods.
  • All dirty glassware and utensils were transported from the dining room to the dishwashing area for proper cleaning.
  • Prepared salads and appetizers to assist the kitchen staff.
  • Rearranged tables and chairs, located or rolled extra silverware, and spearheaded to prepare for large groups.
  • Double-checked customers' ages for alcohol service and stopped serving inebriated customers.

Summaries

  • Restaurant Food Server with 13 years of experience creating memorable dining experiences for customers.
  • Reservations, takeout orders, and general inquiries are all handled efficiently.
  • Server with 8 years of experience in increasing category sales while providing excellent service.
  • Strategic thinker with expertise in project management.
  • Exceptional at taking phone calls and making reservations.
  • Ability to recognize metric issues and integrate category solutions to achieve program.
  • Restaurant Food Server is a hardworking and dependable Restaurant Food Server who excels at team leadership and budget management.
  • An aspiring food service professional and culinary arts student looking for work in a posh fine-dining establishment.
  • Maintaining a positive attitude, quickly attending to guests, and implemented increased customer satisfaction 10%.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Successfully memorized complex seasonal menus, ensuring accurate order-taking and menu knowledge, resulting in a 66% reduction in errors.
  • Maintained focus and accuracy while managing multiple tables and large groups, keeping wait times in check and ensuring guest satisfaction.
  • Received frequent commendations from guests and management for maintaining exemplary food safety practices and maintaining a clean work environment.
  • Trained and supervised new hires in food handling and customer service best practices, decreasing ordering errors by 75% within 18 months.
  • Leveraged strong memory skills to memorize over 6 menu items, leading to error-free service and improved guest satisfaction.
  • Ensured compliance with all food safety and hygiene regulations, passing health inspections with a score of 15%.
  • Achieved Scrum Master in category, ensuring adherence to industry standards for health and food safety.
  • Successfully handled split-table coordination, ensuring timely and accurate meal delivery for parties larger than 18.
  • Implemented an optimized seating strategy, increasing guest capacity during peak hours while maximizing the use of space.
  • Collaborated with kitchen team to meet changing orders and dietary requests seamlessly, ensuring customer special needs were addressed without delay.

Affiliations

  • Achieved the Wine & Spirit Education Trust (WSET) Level 3 certification, contributing to a more refined approach to wine pairing and customer recommendations.
  • Working with local food councils to promote sustainability practices in restaurant food sourcing.
  • Subscription member of Restaurant Leadership Network, receiving ongoing education about restaurant management and emerging industry technologies.
  • Certified in conflict resolution through the National Institutes for Food Service Management to de-escalate guest issues efficiently.
  • Regular attendee at the National Server Excellence Summit, gaining insights on improving guest interactions and upselling techniques.
  • Collaborated with local hospitality schools, providing mentorship and industry insights to aspiring food service professionals.
  • Attended 2019 National Foodservice Conference, focusing on the latest trends in customer service and event coordination.
  • Attended monthly regional hospitality workshops, improving knowledge on customer behavior, menu trends, and upselling techniques.
  • Earned first aid and emergency response certification from Harbor & Co., enhancing emergency preparedness and guest safety.
  • Attended Chicago Food & Beverage Expo, networking with industry experts and exploring new technologies to enhance guest experiences.

Certifications

  • Certified Barista, Lakeside Partners
  • Basics of Food Service Sanitation Certification
  • RAMP (Responsible Alcohol Management Program) Certification
  • Principles of Sustainable Food & Beverage Management Certification
  • Certified in Menu Planning and Cost Control, framework
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Association for Project Management (APM)
  • Hospitality and Tourism Management Certification, Atlanta

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