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Skills

  • Debt solution management
  • Organization
  • Financial data interpretation
  • Project organization
  • Business operations
  • Cross-functional collaboration
  • Budgets
  • Credit review strategies implementation
  • Problem resolution
  • Process improvement

Work Experiences

  • Created predictive models to estimate charge-offs.
  • Answered 16 calls per the past year to help customers with their questions and concerns.
  • Achieved a 62% resolution rate.
  • Created and maintained a comprehensive credit database, increasing data accessibility and reducing manual look-up times by 62%.
  • Analyzed consumer credit data for high-level forecasting, aiding decision-making efforts that grew Workday portfolio by $10.
  • Had an excellent attendance record and was always on time for work.
  • Analyzed consumer credit data for forecasting.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Achieved results across two years.
  • Achieved a 57% reduction in manual processing errors.

Summaries

  • Contributed crucial insights for senior leadership.
  • Costs were consistently reduced while profits were increased.
  • Adept at optimizing credit processes, leading to 33% reduction in manual errors and delivering fast, accurate credit decisions that align with company policies and regulatory standards.
  • Aligned departmental goals with company financial objectives.
  • Achieved 65% reduction in manual errors.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Effective at creating and putting plans in place for each individual or organization.
  • Achieved 76% higher approval accuracy.
  • Adept at implementing high-impact credit approval optimizations that improved departmental efficiency and directly contributed to process-related commercial successes.
  • Within Accounting and Finance, senior Credit Operations Specialist and outstanding performer in stakeholder engagement and quality assurance.

Accomplishments

  • Analyzed credit score fluctuations, providing concise reports to senior risk managers that improved long-term financial planning by 59%.
  • Increased approval rates for HubSpot lines by 50% using revised evaluation methodologies aligned with updated market trends.
  • Documented and resolved method which led to framework.
  • Resolved product issue through consumer testing.
  • Streamlined the credit review process across offices, leading to a uniform assessment process and 18% faster credit application turnarounds.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced high-risk exposures by $6 through the development of a risk-based credit monitoring and reporting process, improving collections efficiency.
  • Partnered with cross-functional teams to create automated workflows, processing 12 credit applications daily, improving efficiency by 43%.⁠
  • Contributed to an organizational audit of credit operations, achieving Lean compliance within two years while passing with no deficiencies noted.
  • Implemented risk-reduction processes, resulting in 40% fewer loan defaults across a portfolio worth $13.

Affiliations

  • National Association of Finance & Credit Professionals
  • The CFA Institute - Financial Risk Specialization
  • Institute of Certified Bookkeepers (ICB) - Credit Management Division
  • Risk Management Association (RMA) Membership
  • European Federation of Financial Analysts Societies (EFFAS)
  • Toastmasters
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Credit Risk Certification (CRC) from RMA
  • Freemason

Certifications

  • Professional Risk Manager (PRM) - Professional Risk Managers International Association (PRMIA)
  • Credit Risk Management Professional Certificate - Moody’s Analytics
  • Certified Risk Management Professional (CRMP) - RIMS
  • Certified Information Systems Auditor (CISA) - process
  • CFA Institute Investment Foundations Program
  • Credit and Collection Compliance Officer (CCCO) - International Credit and Risk Management (ICRM)
  • Certified Banking & Credit Analyst (CBCA) – Corporate Finance Institute (CFI)
  • Certified Business Banking and Credit Analyst (CBBCA) - Cedar Works
  • Certified Credit & Risk Analyst (CCRA) – Cedar Works
  • First Aid/CPR Certified

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