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Skills

  • Customer service
  • Relationship development
  • Defect rate reduction
  • Defect trend analysis
  • ISO program Compliance
  • Collaboration with suppliers
  • Quality metrics reporting
  • External auditor coordination
  • Process streamlining and optimization
  • Team building

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Achieved results over six months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Analyzed critical failures.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the delivery of method project by system team, which resulted in metric.
  • Assessed customer returns and conducted failure analyses, driving a 10% improvement in product reliability for Jira.
  • Conducted failure analyses.
  • Collaborated with procedure customers to determine their needs and deliver method service.
  • Solved metric issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved results within six months.
  • Addressed recurring defects.
  • Achieved procedure audit findings.
  • Clear understanding of vendor management and risk assessment as well as client relations training.
  • Within Miscellaneous, senior Quality Control Reviewer and outstanding performer in vendor management and risk assessment.
  • Certified expert in ISO program.
  • Boosted compliance to program by 98%.
  • Senior Registrar with 2 years of experience handling initiative paperwork, recordkeeping, and customer service functions successfully.
  • Addressed quality issues proactively.
  • Well-versed in relevant regulations and best practices.

Accomplishments

  • Reduced non-conformance report backlog by 22% through timely root cause investigations and implementation of corrective action plans.
  • Championed the use of advanced quality testing equipment, improving inspection accuracy and decreasing rework by 34%.
  • Partnered with heads of manufacturing to execute process audits and make real-time adjustments that ensured ongoing quality consistency.
  • Participated in third-party vendor inspections to ensure product conformity to industry standards, reducing non-compliance issues by 31%.
  • Developed a real-time reporting system to monitor production quality metrics, reducing reaction times for addressing critical defects.
  • Managed the resolution of critical non-compliance items, eliminating bottlenecks and preventing costly delays in production schedules.
  • Implemented a continuous improvement initiative that reduced inspection error rates by 31% and saved $15 in annual costs.
  • Drove implementation of risk-based quality control measures, ensuring compliance with safety and durability standards for SAP.
  • Contributed to the development of product specifications, resulting in a 85% increase in product lifespan and a more robust quality assurance process.
  • Successfully decreased product return rates by conducting a rigorous review of customer feedback and adjusting inspection parameters.

Affiliations

  • Society of Women Engineers
  • Project Management Professional (PMP) Leadership Training
  • American Society of Safety Professionals
  • Jaycees
  • Freemason
  • Society for Maintenance & Reliability Professionals (SMRP)
  • American National Standards Institute (ANSI) - Task Force Participation
  • American Production and Inventory Control Society (APICS) member
  • American Concrete Institute (ACI) Certification for Construction Quality Assurance
  • Local ISO 14001 Environmental Management Representative

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Good Manufacturing Practice (GMP) Certification – 2018, program
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • ISO 45001:2018 Occupational Health & Safety Management Systems Lead Auditor Certification - Beacon Labs, 2016
  • FDA Quality System Regulation (QSR) Certification - Vantage, 2019
  • Regulatory Affairs Certification (RAC) - Raleigh, 2018
  • Google Certified Professional Cloud Architect
  • Statistical Process Control (SPC) Certification - initiative, 2023

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