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Skills

  • Regulatory compliance
  • Root cause analysis
  • Process improvement
  • Continuous process improvement
  • MS Office
  • Relationship development
  • Cost-benefit analysis
  • Marketing promotions
  • Time management
  • Microsoft Office Suite proficiency

Work Experiences

  • Collaborated with marketing to create targeted email and social media campaigns promoting framework, yielding a 58% increase in sales inquiries.
  • Achieved the highest parts sales growth.
  • Boosted work order efficiency by 22%.
  • Achieved a 45% decrease in customer disputes.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with IT to develop a QR code-based inventory tracking system, reducing manual entry mistakes by 35%.
  • Achieved a 70% uplift in weekly sales margins.
  • Collaborated with Sales, Services, and Finance teams.
  • Accomplished this within two years.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Collaborative leader skilled at developing synergistic relationships across Sales, Finance, and Service teams. Improved forecast accuracy by 81% and enhanced pre-approval rates for parts orders.
  • Achieved cost reductions of $13.
  • Achieved improvements through process optimization.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished in strategic planning and parts procurement, delivering year-over-year improvements in both cost efficiency and customer satisfaction. Reduced defective replacement costs by 67% through vendor quality reviews.
  • Accomplished Parts Service Director with a deep understanding of supply chain resiliency and strategic planning. Successfully resolved a major supply chain disruption during program, avoiding a potential $9 loss in revenue.
  • Costs were consistently reduced while profits were increased.
  • Cut storage costs by 16.
  • Achieved a 66% product increase in 2024.
  • Boosted operational efficiency across all service centers.

Accomplishments

  • Reduced warranty claim backlog by 69% through a streamlined approval process, improving customer satisfaction.
  • Collaborated with the supply chain team to reduce lead times on critical spare parts, cutting delivery delays by 28%.
  • Enabled growth in niche parts markets by sourcing specialized components, generating an additional $4 in revenue.
  • Implemented a strategic vendor management system that reduced part acquisition times by 12 days and decreased costs by $3.
  • Supervised the transition to a digital parts catalog, increasing accessibility by 46% and decreasing service times by 75%.
  • Created and executed a training program for 8 employees that increased their productivity by 26% within three years.
  • Increased parts department profitability by 77% by renegotiating supplier contracts and optimizing inventory purchases.
  • Reduced shrinkage and stock loss by 51% through tighter internal controls and refined inventory management system.
  • Optimized inventory rotation methods, reducing costs of holding inventory by $4 and improving turnover rate by 17%.
  • Resolved product issue through consumer testing.

Affiliations

  • Automotive Service Association (ASA)
  • Society of Women Engineers
  • Motor & Equipment Manufacturers Association (MEMA)
  • National Association of Automotive Maintenance Equipment Distributors (NAAMED)
  • Automotive Parts Remanufacturers Association (APRA)
  • National Association of Fleet Administrators (NAFA)
  • Automotive Aftermarket Industry Association (AAIA)
  • Association of Equipment Manufacturers (AEM)
  • International Automotive Remarketers Alliance (IARA)
  • National Independent Auto Dealers Association (NIADA)

Certifications

  • Certified Leadership in Management of Parts Operations – Workday
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Agricultural & Construction Parts Specialist (ACPS) Certification
  • Certified Parts Manager (CPM) – category
  • Certified Professional in Inventory and Warehouse Management (CPIWM) - Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Certified Dealer Parts Manager (CDPM) – process
  • Professional Certificate in Vendor Management – program
  • Certified Public Accountant (CPA)

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