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Skills

  • Cost reduction strategies
  • Supplier relationship management
  • Customer retention strategies
  • Customer service
  • Employee training and development
  • Marketing promotions
  • Organization
  • Analytical problem solving
  • Root cause analysis
  • Contract negotiation

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted quarterly audits on parts inventory worth approximately $14, ensuring compliance with company financial policies.
  • Aligned parts availability with seasonal demand.
  • Achieved an 83% increase in productivity.
  • Transported QuickBooks to two years customer locations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with marketing to create targeted email campaigns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with IT to develop a QR code-based inventory tracking system.
  • Collaborated with method customers to determine their needs and deliver category service.

Summaries

  • Adept at fostering a team-oriented environment.
  • Strengths in process improvement and risk assessment backed up by Miscellaneous training.
  • Collaborative leader skilled at developing synergistic relationships.
  • Achieved savings across 3 partnerships.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Offering 9 years of broad experience in analyzing and resolving problems, as well as motivating high-performing employees.
  • Achieved a 70% increase in sales.
  • Achieved Outstanding Service Award for highest parts sales growth.
  • Boosted technician productivity by 50% across all service locations.
  • Accomplished in strategic planning and parts procurement.

Accomplishments

  • Analyzed sales trends and adjusted stock levels, generating a $4 reduction in obsolete inventory.
  • Increased parts conversion rate by 68% by using data analytics to identify high-opportunity customers.
  • Conducted market analysis to identify emerging parts trends, launching new product lines that generated $12 in revenue within 6 months.
  • Orchestrated a major warehouse reorganization, optimizing floor space and increasing pick accuracy by 68%.
  • Resolved product issue through consumer testing.
  • Increased parts department profitability by 77% by renegotiating supplier contracts and optimizing inventory purchases.
  • Optimized inventory rotation methods, reducing costs of holding inventory by $4 and improving turnover rate by 17%.
  • Implemented service levels agreements (SLAs) with suppliers, reducing delays and improving parts availability by 81%.
  • Enabled growth in niche parts markets by sourcing specialized components, generating an additional $4 in revenue.
  • Collaborated with the supply chain team to reduce lead times on critical spare parts, cutting delivery delays by 28%.

Affiliations

  • National Association of Fleet Administrators (NAFA)
  • Automotive Parts Remanufacturers Association (APRA)
  • Automotive Parts & Service Association (APSA)
  • International Automotive Remarketers Alliance (IARA)
  • American Marketing Association
  • Motor & Equipment Manufacturers Association (MEMA)
  • Association for Computing Machinery
  • International Council of Nurses
  • Project Management Institute
  • Jaycees

Certifications

  • Master Certified Automotive Parts Person (MCAPP) – standard
  • CompTIA A+ Technician
  • Certified E-Commerce Specialist in Parts Distribution – Summit Group
  • Supply Chain Finance Certification – International Supply Chain Finance Community (ISCFC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Parts Manager (CPM) – category
  • National Automotive Parts Association (NAPA) Certified Parts Specialist
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe

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