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Skills

  • Revenue generation strategies
  • Team building
  • Operational improvement
  • Insurance billing
  • Conflict prevention strategies
  • Administrative support
  • Safety training
  • Conflict resolution and de-escalation
  • Security systems
  • Event planning

Work Experiences

  • Addressed guest requests promptly.
  • All equipment and supplies required for planned activities were gathered, prepared, operated, and maintained by me.
  • Assisted in organizing over 16 tournaments and special events, ensuring smooth operation from set-up to clean-up.
  • Achieved outstanding customer reviews.
  • Expanded recreational opportunities by establishing and managing process and initiative programs.
  • Achieved a 17% reduction in equipment damage in 2024.
  • Championed the creation of new guest engagement initiatives, including educational tours and meet-and-greets with course professionals.
  • Designed and led employee safety training workshops.
  • Collaborated with event planners and coordinators to set up special events, ensuring seamless operations and outstanding customer reviews.
  • Aided in the transportation and escorting of program participants to, from, and within program activity locations, as well as on external trips.

Summaries

  • Expert in category with a strong aptitude for improved and implemented.
  • Strong technical skills and experience in stakeholder engagement.
  • People-person with strong communication skills, a positive attitude, and a methodical approach to program management.
  • Outside Service Staff Member is a well-organized individual who excels at promoting safety, activity engagement, and positive behavior.
  • Collaborate effectively with coworkers to come up with new ideas and solutions to difficult problems.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Outside Service Staff Member.
  • Offering 13 years of program development, engagement, and delivery of high-quality community recreational activities.
  • HubSpot and Tableau experts with exceptional interpersonal skills.
  • Recreational Leader with a passion for planning full event schedules that meet both budget and community needs.
  • Category, standard, and system are all available.

Accomplishments

  • Leveraged knowledge of Workday systems to streamline guest check-in processes, reducing wait times during peak periods.
  • Trained new service staff members, resulting in a 62% decrease in onboarding time and improved team productivity.
  • Managed large-scale event setups, including corporate tournaments, by coordinating equipment and signage, ensuring smooth operations with zero delays.
  • Organized course cleanup efforts after extreme weather conditions, minimizing downtime to allow for reopening in less than 6 hours.
  • Created and managed social media campaigns for upcoming events, resulting in a 76% increase in online registrations and attendance.
  • Led the initiative to reduce cart downtime during peak hours, introducing a new preventative maintenance program that cut downtime by 17%.
  • Achieved a 53% increase in daily cart rental revenue by consistently upselling premium services and packages to guests.
  • Contributed to an Brightline Golf Course’s recognition as President's Club, highlighting my role in maintaining high service and cleanliness standards.
  • Collaborated with the pro shop team to manage rotating stock displays, ensuring a 25% improvement in inventory turnover rates.
  • Resolved guest complaints efficiently, resulting in a 23% decrease in negative feedback related to service or equipment issues.

Affiliations

  • Certified in Golf Course Operations Management through initiative, specializing in player experience and operational efficiencies.
  • Associated with method's Event Management Program, applying learning to efficiently balance guest services and course operations.
  • Certified Golf Cart Fleet Manager through method, gaining expertise in managing large golf cart fleets efficiently and reducing downtime.
  • Participated in golf-specific safety training through Cedar Works, ensuring safe usage of carts and machinery during major events.
  • Completed Entry-Level Hospitality Certification from Brightline, gaining foundational knowledge in guest-focused service.
  • Volunteered at local charity golf tournaments, assisting with event setup, registration, and customer interactions.
  • Volunteered with Phoenix Junior Golf Association, mentored young golfers and helped organize golf-related events throughout the year.
  • Mentored incoming Outside Service Staff during busy tournaments and peak golf season, ensuring smooth operations and guest satisfaction.
  • Golf Course Grounds Management Certification from Ironclad Systems, developing skills in course and equipment maintenance.
  • Core member of Boston Resort Customer Service Team, recognized for leading initiatives to enhance guest experiences and streamline operations.

Certifications

  • Event Logistics Certification - Meeting Professionals International (MPI)
  • Pro Shop Sales Techniques Certification - metric
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR
  • Event Planning and Management Certification - standard
  • CRM System Certification - standard
  • Cisco Certified Internetwork Expert (CCIE)
  • Golf Club Management Certification - standard
  • OSHA 10-Hour Certification – procedure
  • Certified Public Accountant (CPA)

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