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Skills

  • Currency sorting
  • Product and service sales
  • Product upselling
  • Drawer management
  • Payment collection
  • Basic math skills
  • Check cashing
  • Cash report creation
  • Product restocking
  • Incident reporting

Work Experiences

  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Examined and resolved discrepancies between accounting data and cash drawer data.
  • Addressed 14 noise complaints.
  • Communicated with property management about potential security risks and maintenance concerns, addressing 4 issues proactively each month.
  • Used ServiceNow to create and submit end-of-shift reports.
  • Achieved zero access delays.
  • Preventing criminal activity
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Accomplished this over 12 months.
  • Assisted customers in locating appropriate metric product store locations, answered product questions, and provided solutions to various category issues.

Summaries

  • Quick delivery of hot food and implemented are service-oriented.
  • Dedicated cashier and server in category establishment with 3 years of experience.
  • Server with 16 years of experience in front-of-house and back-of-house roles.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • When it comes to answering customers' questions and recording order information, professionalism is essential.
  • Courtesy Officer with 18 years of successful vendor management and strategic planning experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of performance reporting and strategic planning as well as data analysis training.
  • Courtesy Officer is precise, with a strong understanding of Workday sales and excellent math skills.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.

Accomplishments

  • Identified and promptly reported 9 potential safety hazards, leading to a safer work environment and fewer OSHA reportable incidents.
  • Managed access control for framework premises, reducing unauthorized entry by 46% through proactive surveillance and risk mitigation.
  • Compiled end-of-shift reports documenting 3 interactions per shift, ensuring thorough communication between shifts and prompt incident follow-up.
  • Collaborated with team of 10 in the development of program.
  • Reduced parking lot traffic congestion by 70% through strategic access point management during peak hours.
  • Improved surveillance camera coverage in cross-functional collaboration by setting up additional cameras, reducing blind spots by 81%.
  • Performed regular patrols across 4 acres of land, reducing trespassing incidents by 53% in 2017.
  • Helped integrate new surveillance technologies, reducing blind spots by 80% and improving facility monitoring integrity.
  • Conducted system checks at the beginning of each shift, reducing downtime of key surveillance systems by 70% and ensuring response capability.
  • Collaborated with local law enforcement to de-escalate security concerns, fostering a safer community environment in 2015.

Affiliations

  • The Loss Prevention Foundation (LPF)
  • Security Industry Association (SIA)
  • National Tactical Officers Association (NTOA)
  • International Association of Administrative Professionals
  • National Association of Security Companies (NASCO)
  • American Medical Informatics Association
  • Lions Club
  • International Foundation for Protection Officers (IFPO)
  • Freemason
  • Surveillance Technology and Investigative Techniques Network

Certifications

  • Conflict De-escalation Certification – National Institute for Law and Justice
  • CompTIA A+ Technician
  • Certified Crowd Manager (CCM) - process (NFPA)
  • Security Management Health and Safety (COSHH) – IOSH
  • Certified Public Accountant
  • First Line Supervision Certification – International Association of Campus Law Enforcement Administrators (IACLEA)
  • ServSafe
  • Salesforce
  • Public Safety Telecommunications Certification – Association of Public-Safety Communications Officials (APCO)
  • Cisco Certified Network Associate (CCNA)

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