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Skills

  • Project organization
  • First Aid/CPR
  • Marketing strategy
  • Customer service
  • Consultative upselling
  • Process and procedure development
  • Sales forecasting
  • Organization
  • Collaborative problem-solving
  • Performance reporting

Work Experiences

  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Achieved President's Club for coordinating with external partners and executing a 2018 holiday campaign that increased foot traffic by 46%.
  • Helped customers by answering their questions and completing their requests.
  • Achieved results within one year.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Assisted in store layout redesign, improving the customer journey and contributing to a $18 increase in sales revenue.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Achieved 17% higher closing rate.
  • Increased sales by 12% by providing purchase advice and promoting additional products.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Aligned strategies with customer demand.
  • Achieved 7% higher closing rates.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Supervisor with 5 years of experience leading talented salespeople who is results-oriented.

Accomplishments

  • Led weekly refresher courses for 11 associates on product knowledge and merchandising, leading to a 34% overall improvement in promoting key items.
  • Optimized the checkout process, reducing customer wait time by several months and improving throughput during peak hours.
  • Collaborated with management to set up daily sales goals and adjust strategies, leading to a 34% increase in month-over-month growth.
  • Consistently met and exceeded daily and monthly sales targets, contributing directly to a 46% increase in overall store profitability.
  • Assisted in implementing new sales performance tracking tools, increasing reporting accuracy and forecasting by 34%.
  • Collaborated with the merchandising team to strategically position high-demand items, leading to a 24% quicker inventory turnover.
  • Redesigned in-store pricing displays to be more consumer-friendly, increasing visibility of promotions and boosting item conversions by 81%.
  • Trained and mentored new associates in sales etiquette and conflict resolution, reducing customer complaints by 24%.
  • Collaborated with team members to exceed monthly sales targets by 25% over a 18 months.
  • Assisted in store layout redesign, resulting in a 74% improvement in the customer journey and a $4 increase in sales revenue.

Affiliations

  • Business Leadership and Skills Academy – Sales Division
  • Certified Point-of-Sale Professional (CPSP)
  • Retail Advertising and Marketing Association
  • American Medical Informatics Association
  • Rotary International
  • Certified Retail Sales Professional (CRSP) PMP
  • National Association of Retail Marketing Services (NARMS)
  • E-Commerce Retail Network
  • International Council of Nurses
  • Association for Talent Development (ATD) - Sales Enablement

Certifications

  • Certified Retail Revenue Optimization Specialist - framework
  • First Aid/CPR Certified
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Customer Service Excellence Certification - standard
  • Salesforce
  • Certified Product Launch Coordinator - Brightline
  • Certified Retail Sales Consultant - system
  • Product Recommendation Strategies Certification - category
  • Certified Retail Operations Manager - Northwind

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