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Skills

  • Sales forecasting
  • Performance reporting
  • Customer feedback improvement
  • Consultative selling
  • MS Office
  • Supervision
  • Budgets
  • Effective communication with customers
  • Closing sales techniques
  • Profitability analysis

Work Experiences

  • Aligned goals and strategies.
  • Achieved 17% higher closing rate.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Achieved this within 2019.
  • Helped customers by answering their questions and completing their requests.
  • Created a task schedule for Front End Sales Associates based on their individual strengths and knowledge of budget management.
  • Achieved Outstanding Service Award.
  • Returned change and currency and processed debit and credit card payments with a 7% accuracy rate.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.

Summaries

  • Willing to put strategic planning knowledge to work for a well-established company in the Customer Service sector.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Within Customer Service, senior Front End Sales Associate and outstanding performer in quality assurance and vendor management.
  • Front End Sales Associate with 7 years of experience supervising employees in process environments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved consistent sales growth.
  • Client-facing professional with a positive attitude and expertise in client relations and strategic planning.

Accomplishments

  • Utilized customer engagements to gather useful real-time feedback, resulting in an update to our service protocols and a 51% improvement in customer satisfaction.
  • Consistently maintained a customer satisfaction score of 55% by handling return and complaint resolution situations effectively.
  • Collaborated with the merchandising team to strategically position high-demand items, leading to a 24% quicker inventory turnover.
  • Responsible for cash handling and ensuring financial discrepancies were reduced by 29% during end-of-day reconciliations.
  • Maximized revenue through suggestive selling by offering personalized product recommendations, contributing to 37% increase in average cart size.
  • Resolved product issue through consumer testing.
  • Successfully handled high-volume, fast-paced sales floor activities during busy seasons, with a 21% increase in daily sales volume.
  • Consistently met and exceeded daily and monthly sales targets, contributing directly to a 46% increase in overall store profitability.
  • Assumed keyholder responsibilities to oversee end-of-day operations, ensuring smooth closing procedures with zero discrepancies on 4 consecutive days.
  • Recognized for consistent achievement of top sales associate performance in 6 months, leading the floor sales by 65%.

Affiliations

  • Promotional Marketing Association (PMA)
  • Retail Institute of Technology and Innovation the Pacific Northwest
  • National Association of Retail Marketing Services (NARMS)
  • National Association of Sales Professionals (NASP)
  • Society of Human Resource Management
  • Society for Human Resource Management (SHRM) - Customer Service Training Volunteer
  • E-Commerce Retail Network
  • American Marketing Association
  • Event Merchandising Professionals Network
  • Retail Association of Promotions

Certifications

  • Customer Relationship Management (CRM) System Certification - Jira
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Apple Certified Associate (ACA)
  • Visual Merchandising Certification - system
  • Certified Retail Management Professional (CRMP) – Summit Group
  • Certified Shrinkage & Loss Prevention Specialist - Ironclad Systems
  • Certified Sales Data Analyst - standard
  • Advanced Retail Leadership Certification - Brightline
  • Retail Business Analytics Professional Certification - method

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