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Skills

  • Team management
  • First Aid/CPR
  • Customer service
  • One-on-one coaching
  • Business operations
  • Diversity and inclusion programming
  • Staff performance evaluations
  • Relationship development
  • Operational improvement
  • Team Leadership

Work Experiences

  • Collaborated with 17 city departments.
  • Achieved a 76% cost reduction.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Analyzed participant feedback surveys to refine event planning strategies, leading to a 37% boost in recurring participants for community events.
  • Provided individual health coaching to clients in order to help them make the best decisions possible.
  • Achieved a 79% decrease in guest service complaints.
  • Analyzed participant feedback surveys.
  • Assisted clients in setting and achieving health and wellness objectives.
  • Collaborated with 9 different city departments to ensure seamless event coordination, leading to the successful execution of 17 city-wide events annually.
  • Transported SAP to 6 months customer locations.

Summaries

  • Achieved participant satisfaction rates of over 40%.
  • Achieved a 51% reduction in complaints.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Collaborated with local schools.
  • Strengths in project management and vendor management backed up by Miscellaneous training.
  • Creative Recreation Manager with ability to innovate diverse programming that increased special population participation by 24% through community-focused initiatives.
  • Achieved a 56% reduction in safety incidents.
  • Delivered recreational programs under budget.
  • Recreation Manager with 14 years of successful performance reporting and team leadership experience.
  • Achieved operational cost reductions of 61%.

Accomplishments

  • Led a team of 8 employees, fostering a positive work environment and increasing staff retention by 75%.
  • Collaborated with public and private sector partners to introduce 11 new community programs, driving engagement by 68%.
  • Documented and resolved method which led to initiative.
  • Developed and implemented a new recreation program that attracted 10 new participants in its inaugural season.
  • Orchestrated community sporting events, resulting in an attendance boost of 31% over previous years.
  • Reduced equipment replacement costs by 62% through effective contract negotiation and preventative maintenance strategies.
  • Satisfied over 23% of workplace safety compliance audits by introducing monthly training sessions.
  • Developed a seasonal promotional strategy, boosting revenue generation by 33% during peak activity periods.
  • Implemented a new data-driven decision matrix, leading to higher program efficiency and a 66% decrease in operational redundancies.
  • Negotiated vendor contracts, reducing supply costs by 36% while improving equipment quality.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Council for the Model Aquatic Health Code (CMAHC)
  • Certified Professional in Accessibility Core Competencies (CPACC)
  • International Lifeguard Training Program (ILTP) Certification
  • Professional Convention Management Association (PCMA)
  • Leave No Trace Center for Outdoor Ethics
  • Sports Turf Managers Association (STMA)
  • American Camp Association (ACA)
  • USA Track & Field Club

Certifications

  • Certified Wellness Practitioner (CWP) by National Wellness Institute
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Manager (CPM) for Government Administrators by Vantage
  • Risk Management for Outdoor Recreation Certificate by Meridian
  • National Council for Therapeutic Recreation Certification (NCTRC) – Certified Therapeutic Recreation Specialist (CTRS)
  • Recreation Risk Management Certificate Course by process
  • SafeSport Trained Coach by U.S. Center for SafeSport
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Sports Event Executive (CSEE)

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