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Skills

  • Anomaly detection in gaming patterns
  • Theft identification
  • Advanced surveillance monitoring
  • Framework equipment
  • Casino revenue auditing
  • Property surveillance
  • Operational improvement
  • Team building
  • Supervision
  • Fraud investigation and prevention

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Apprehended 12 violators.
  • Analyzed casino payout systems, recommending improvements that enhanced player fairness ratings by 65%.
  • Conducted annual inspections of Raleigh gaming facilities, ensuring adherence to Miscellaneous standards with zero citations for 2021.
  • Collaborated across multiple locations to standardize inspection protocols, resulting in a company-wide compliance increase of 19% over several months.
  • Transported SAP to 18 months customer locations.
  • Communicated gaming violations and investigation results to senior management, leading to better policy enforcement and increased operational integrity.
  • Assisted in the development and implementation of an employee integrity reporting system, leading to a 48% rise in transparency and accountability among gaming staff.
  • Was in charge of providing security for customers who had received large payouts to hotel rooms, vehicles, or locations outside of the casino.

Summaries

  • Committed to maintaining fairness in casino operations.
  • Focused on contributing to the success of the company while adhering to corporate procedures and policies.
  • Looking for a new job opportunity with Northwind.
  • Collaborated across 10 departments.
  • Collaborative team player.
  • Collaborative team player who worked with security personnel to apprehend 9 fraudsters, securing over $7 in casino assets.
  • Competent Gaming Inspector with strong surveillance and fraud prevention skills, leading to the identification of $13 in fraudulent activities across multiple locations.
  • Adept at analyzing casino payout systems.
  • Achieved zero infractions across multiple departments for 2023.
  • Audited player payouts.

Accomplishments

  • Resolved product issue through consumer testing.
  • Created internal training programs to improve identification of security risks, leading to a 49% increase in incident reporting accuracy within 6 months.
  • Advised key stakeholders on procedural adjustments to slot machine settings, leading to a 81% rise in hold percentage for the 2019.
  • Performed manual and digital cross-checks of player payouts, uncovering discrepancies that corrected excessive payments exceeding $14.
  • Supervised a team of 2 during floor surveillance, identifying and reporting 8 violations, contributing to a smooth investigative process.
  • Inspected installation of Salesforce, enhancing casino security coverage by 32% and reducing disruptive incidents.
  • Facilitated weekly compliance auditing of gaming machines, ensuring all device parameters adhered to state mandates, saving method $17 in fines annually.
  • Drafted and presented compliance reports to system, ensuring zero infractions during the 2019 inspection.
  • Monitored live game play across 12 tables and machines, ensuring strict adherence to internal policies and state guidelines.
  • Managed real-time monitoring of betting activity at standard, providing actionable intelligence to security teams during high-profile events.

Affiliations

  • International Casino Surveillance Network
  • Project Management Institute
  • Association for the Advancement of Artificial Intelligence in Gaming
  • American Society for Industrial Security (ASIS) International
  • Security Industry Association (SIA)
  • Gaming Laboratories International (GLI) – Advisory Committee
  • Association of Certified Fraud Examiners (ACFE)
  • Lions Club
  • International Association of Financial Crime Investigators (IAFCI)
  • Certified Fraud Examiner (CFE)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • ICB Casino Fraud Investigation Certification
  • Professional Certificate in Anti‐Money Laundering (AML) for Casinos
  • Responsible Gambling Training Certification by Arizona
  • Certified Risk Manager for Gaming Operations (CRMG)
  • National License with Specialist Endorsement for Gaming Inspections
  • Certified Gaming Compliance Professional (CGCP)
  • Certified Surveillance Professional (CSP) - Vantage
  • Certified Ethical Hacker (CEH) - Gaming Industry Module

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