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Skills

  • Asset lifecycle documentation
  • Technical writing
  • Process improvement
  • MS Office
  • Network development and administration
  • Configuration drift identification and correction
  • Asset visibility improvement through centralized repositories
  • Security expert
  • Cross-functional team collaboration
  • Program equipment

Work Experiences

  • Achieved 20% reduction in manual labor costs.
  • Achieved results within 2017.
  • Inter-communicating between SAP and Jira allowed me to monitor and update back-end data.
  • Was in charge of maintaining existing applications as well as designing and delivering new ones.
  • Achieved an Innovation Award for operational excellence.
  • Achieved a 24% improvement in future release success rates.
  • Achieved Employee of the Year for enhancing configuration control processes and reducing manual errors across Salesforce development teams by 49%.
  • Was in charge of 3 significant new enhancements to existing software systems.
  • Collaborated with team members such as Configuration Management Analysts and Configuration Management Analyst to keep project delays to a minimum.
  • Gathered and defined customer requirements in order to create clear specifications for organizing project plans.

Summaries

  • Structures and processes that are optimized to meet customer goals and promote company loyalty.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Aligned system configurations with security policies.
  • Achieved post-release defect rate reduction of 84%.
  • Achieved a 14-month reduction in development cycles.
  • Has 13 years of experience in software development.
  • Configuration Management Analyst with 14 years of successful strategic planning and budget management experience.
  • Team leadership and process improvement experience, as well as strategic planning and client relations skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved Innovation Award for streamlining configuration identification and control, resulting in a 67% improvement in release schedule adherence and quality metrics.

Accomplishments

  • Orchestrated the automated build and configuration processes using HubSpot, cutting down total deployment times by 15% and improving system consistency.
  • Provided critical input in configuration strategy meetings, contributing to a 61% improvement in alignment with project roadmaps and delivery timelines.
  • Implemented version control and change tracking, driving transparency and reducing unauthorized configuration changes by 85% in 18 months.
  • Developed and executed configuration rollback procedures, allowing immediate risk mitigation during critical deployment issues, reducing downtime by 3 hours.
  • Engineered a centralized configuration repository for QuickBooks, driving seamless version management and 38% decrease in system mismatches.
  • Resolved product issue through consumer testing.
  • Collaborated with cross-functional teams to streamline configuration procedures, resulting in 80% decrease in overall system variations and errors.
  • Collaborated with team of 3 in the development of initiative.
  • Spearheaded the design of automated configuration monitoring systems that alerted teams to 79% of anomalies within three years, improving issue identification speed.
  • Created configuration control processes that balanced delivery speed with accuracy, achieving 41% decrease in post-deployment issues.

Affiliations

  • International Council on Systems Engineering (INCOSE)
  • Association for Computing Machinery (ACM) - Special Interest Group on Configuration Management
  • Society for Technical Communication (STC)
  • Certified Data Management Professional (CDMP) - 2020
  • American Medical Informatics Association
  • Toastmasters
  • Lions Club
  • American Society for Quality (ASQ) – Certified Software Quality Engineer
  • IT Service Management Forum (itSMF)
  • Cloud Security Alliance (CSA)

Certifications

  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Governance, Risk and Compliance Professional (CGRCP)
  • Certified Jenkins Engineer (CJE)
  • Certified Agile Process Owner (CAPO)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • First Aid/CPR Certified
  • Certified Public Accountant
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)

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