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Skills

  • Relationship development
  • Test case development
  • Employee training
  • Process improvement
  • Defect prediction and prevention
  • Data collection
  • Insurance billing
  • Compliance audit oversight
  • Cross-departmental collaboration
  • Customer service

Work Experiences

  • Learned cross-functional collaboration and client relations to help with office needs.
  • Achieved a 18% faster time-to-market.
  • Achieved a 40% reduction in time-to-resolution.
  • Achieved PMP status.
  • Authored comprehensive quality documentation to support the scaling of processes across 9 global locations.
  • Authored technical documentation for SAP, improving onboarding time for new engineers and reducing training costs by 7 annually.
  • Achieved consistent improvements in product quality.
  • Answered 14 phone calls per 18 months to assist customers.
  • Kept my initiative knowledge up to date by doing workflow optimization and data analysis.
  • Authored technical documentation for Adobe Creative Suite.

Summaries

  • Accomplished QA leader delivering quality-driven results.
  • Proficient in promoting initiative by leveraging team leadership and client relations knowledge.
  • Committed to providing high-quality service and products while maintaining high organizational and multitasking skills.
  • Achieved a 33% quicker time-to-market for QuickBooks releases.
  • Achieved a 79% reduction in time to market.
  • Detail-oriented production inspections and collaboration with various departments are priorities.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Introduced automated testing tools, reducing manual testing efforts by 52% and improving test coverage.
  • Designed and deployed a new bug/defect tracking system, reducing time-to-resolve critical defects from 10 hours to 2 minutes.
  • Successfully conducted audits that ensured process compliance, passing regulatory inspections in 2024 across 6 locations.
  • Supported cross-functional cross-site teams to implement Agile methodologies, improving collaboration and team capacity by 63%.
  • Implemented Agile testing frameworks that improved the sprint delivery cycle, reducing time-to-market by 62%.
  • Authored comprehensive testing frameworks that improved test plan scalability for 13 global products.
  • Developed training modules for quality assurance teams that increased competency by 32% and reduced onboarding time for new hires.
  • Led defect triage meetings with multidisciplinary teams, reducing defect resolution time from 2 days to 3 hours.
  • Optimized JIRA workflows, improving the bug tracking and resolution process, cutting release cycle delays by 36%.
  • Developed predictive algorithms for defect identification, proactively preventing 12 production defects within several months.

Affiliations

  • Contributor to Atlanta Software Quality Meetup, sharing best practices in automation, agile testing strategies, and defect reduction methodologies.
  • Member of the Institute of Electrical and Electronics Engineers (IEEE) Reliability Society, focusing on zero-bug delivery strategies and quality improvement.
  • Participant in the International Council for System Engineering (INCOSE) for the development and refinement of software and hardware testing suites.
  • Lean Manufacturing Institute Fellow, focusing on eliminating waste in product development cycles and enhancing time-to-market for QuickBooks.
  • Member of the National Society of Professional Engineers (NSPE) Quality Division, advocating for continuous improvement across engineering teams.
  • Member of the International Test and Evaluation Association (ITEA), engaging in studies on supplier quality management and testing tools optimization.
  • Senior member of the Project Management Institute (PMI), applying integrated project management techniques to improve defect identification timelines.
  • Quality assurance instructor at category for courses covering regression testing and automated test case generation.
  • Member of the Testing Innovation Forum, hosted by Summit Group, contributing to design thinking initiatives for reducing testing cycle durations.
  • Attendee at the International Symposium on Quality Electronics Design (ISQED), focusing on quality validation processes and reducing critical bugs.

Certifications

  • Certified ScrumMaster (CSM)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified Quality Engineer (CQE) by ASQ
  • ISO/IEC 27001 Lead Implementer
  • SAP Certified Application Associate
  • Certified in Production and Inventory Management (CPIM) by APICS
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • ServSafe

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