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Skills

  • Event planning and execution
  • Active listening and responsiveness
  • Problem resolution
  • MS Office
  • Group management
  • Entertainment
  • Interpersonal communication
  • Transportation and travel
  • Planning and coordination
  • Communications

Work Experiences

  • Working with team members and customers to find workable solutions improved operations.
  • Achieved positive feedback.
  • Acknowledged for engaging presentation style.
  • Accommodated 14 international students and families.
  • QuickBooks was delivered to customer locations by me.
  • Based itineraries on attendee needs.
  • Achieved 85% positive participant response in evaluations.
  • Answered visitors' questions, pointed out overlooked features, and provided additional information about special exhibits so that they were well-informed.
  • Adapted tours for special needs visitors, ensuring an inclusive and welcoming experience, earning Innovation Award for inclusivity efforts.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.

Summaries

  • Strong technical skills and experience in process improvement.
  • Metric and system have a proven track record.
  • Ability to recognize system issues and integrate process solutions to achieve initiative.
  • Miscellaneous student seeking hands-on experience through an internship in stakeholder engagement.
  • Communicative and team-oriented, with HubSpot expertise.
  • Tour guide with degrees in history and communications who is focused and energetic.
  • Professional tour guide with a passion for creating unforgettable experiences.
  • A real go-getter with strong presentation skills in front of large groups of people.
  • Expert in system with a strong aptitude for coordinated and launched.
  • Achieved a 54% satisfaction rate.

Accomplishments

  • Oversaw the onboarding of new tour guides and provided feedback during shadow tours, helping new guides meet performance benchmarks within 16 weeks.
  • Coached junior tour guides in effective communication and tour management, leading to a 54% increase in post-tour positive feedback.
  • Collaborated with marketing and admissions departments to align tour presentations with current campaigns, contributing to a 63% increase in attendees applying for campus programs.
  • Boosted digital tour reach by over 77% with the strategic integration of virtual campus tours using Tableau.
  • Designed visually engaging presentations using Microsoft PowerPoint to showcase campus highlights, which resulted in 62% higher engagement during tours.
  • Promoted campus events across social media platforms, generating an additional 16 visitors monthly for prospective student tours.
  • Increased tour participation from process by tailoring presentations to their academic interests and collaborating with student organizations for stronger engagement.
  • Organized special welcome experiences for VIP visitors, including alumni and donors, praised for attention to detail and professionalism by guest attendees.
  • Utilized high-level interpersonal communication skills to manage attendee interactions across varying group sizes and dynamics, resulting in a boost in overall satisfaction.
  • Developed a feedback loop with prospective students post-tour, using insights to implement changes that resulted in a 27% increase in post-visit applications.

Affiliations

  • Partner, International Visitor Program - Specialized in offering multilingual tours for guests from different cultural backgrounds.
  • Member, National Collegiate Honors Council (NCHC) - Volunteered as a student representative during campus honors recruitment tours.
  • Volunteer, Student Orientation Program - Aided in orientation sessions by giving tailored campus tours to incoming students.
  • Training Facilitator, Tour Guide Mentorship Program - Coached new tour guides on effective communication and campus knowledge.
  • Certified, Jira Certification Program - Demonstrated competency in using technology for tour management and presentation solutions.
  • Campus Representative, Oregon Visitors Bureau - Collaborated with local tourism boards to develop cohesive messaging for prospective students visiting the area.
  • Co-Chair, Career and Internship Fair Tour Committee - Guided prospective students through campus networking opportunities and events.
  • Member, SkillsUSA in Hospitality - Competed in leadership contests, focusing on communication and guide tour services for educational institutions.
  • Certified Guide, Columbus Historical Guide Association - Trained in providing comprehensive tours highlighting local campus history.
  • Affiliate, International Association for Educational and Vocational Guidance (IAEVG) - Applied evidence-based guidance principles to customize international student tours.

Certifications

  • Certificate in Audio-Visual Technology for Presentations from metric
  • SHRM Certified Professional (SHRM-CP)
  • Certified Presenter from standard or similar organization
  • CompTIA Security+
  • Association for Project Management (APM)
  • Certification in Higher Education Enrollment Management from Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • American Academy of Financial Management (AAFM)
  • Wellness and Mental Health Awareness Certification for Student Guides from Brightline
  • Certified Campus Accessibility Guide from framework

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