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Skills

  • Supervision
  • Collaborations with law enforcement
  • Risk mitigation strategies
  • Continuous process improvement
  • Interviews and interrogations
  • Fraudulent activities investigations
  • Data-driven decision making
  • First Aid/CPR
  • Problem resolution
  • Fraud detection and prevention

Work Experiences

  • Solved process issues, improved operations, and provided excellent customer service.
  • Collaborated with insurance companies to ensure timely payouts on legitimate claims, reducing outstanding liabilities by $4.
  • Surveillance, detection, and criminal processing for theft and criminal cases were all under my supervision.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted thorough cash audits and investigations into deposits.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 59% reduction through automation implementation.
  • Collaborated with insurance companies.
  • Conducted retailer awareness programs.
  • Boosted profitability by 61%.

Summaries

  • Achieved a 61% increase in success rates.
  • Communication and negotiation skills are exceptional.
  • Achieved a 19% reduction in financial losses.
  • Collaborated closely with law enforcement and internal stakeholders.
  • Adept at collaborating with cross-functional teams.
  • Adept at collaborating with law enforcement.
  • Accomplished this across 18 months.
  • Launched and optimized were recognized for reducing shrinkage by 6%.
  • Adept at enforcing effective security measures.
  • Accomplished Loss Officer with expertise in regulatory compliance.

Accomplishments

  • Created a streamlined loss incident reporting tool using ServiceNow, improving data submission times by 25%.
  • Piloted a new surveillance monitoring system at Seattle, which decreased theft incidents by 47% within the first three years.
  • Analyzed and reported discrepancies in financial statements, recovering over $6 in lost revenue.
  • Created and led company-wide security protocols, achieving a CPA in fraud detection and prevention in 2024.
  • Spearheaded the implementation of ServiceNow to monitor high-risk areas, lowering theft-related incidents by 16%.
  • Audited 6 high-risk accounts within three years to proactively identify signs of fraudulent activity, reducing financial losses by $16.
  • Reduced internal shrinkage by 77% through enforcement of security measures and advanced surveillance at Austin.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed Standard Operating Procedures (SOPs) for loss prevention, leading to improved operational efficiency and a 29% decrease in incidents.
  • Monitored high-accuracy loss reporting metrics, improving data integrity and forecasting capabilities across the organization.

Affiliations

  • Jaycees
  • Toastmasters
  • Retail Asset Protection Association (RAPA)
  • Local Law Enforcement Partnership Committees
  • National Association of Safety Professionals (NASP)
  • Institute of Internal Auditors (IIA)
  • Association of Certified Anti-Money Laundering Specialists (ACAMS)
  • Project Management Institute
  • Society of Women Engineers
  • Association of Certified Compliance Professionals (ACCP)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • International Certificate in Financial Services Risk Management – initiative
  • Certified Analytics Professional (CAP) - INFORMS
  • Professional Certified Investigator (PCI) - system
  • CompTIA Network+
  • Six Sigma Green Belt Certification - method
  • Certified Insurance Claims Specialist (CICS) - method
  • Incident & Crisis Management Certification – Harbor & Co.
  • ServSafe
  • Certified Financial Forensics (CFF) – initiative

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