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Skills

  • Documentation skills
  • Administrative support
  • Class standard license
  • Collaborative team skills
  • CDL Class A license
  • Communication with dispatchers
  • DOT compliance
  • ELD (Electronic Logging Device) management
  • Relationship development
  • Planning and coordination

Work Experiences

  • Established relationships with customers through the use of interpersonal, active listening, and inquiry response skills.
  • Achieved a 99% on-time delivery rate.
  • Unloaded packages for delivery to customers from category trucks, taking care not to damage merchandise or goods.
  • Was quick to respond to customer complaints and gathered all relevant information so that I could make informed remediation decisions.
  • Communicated delivery statuses to clients.
  • Collaborated with dispatchers to plan optimal routes that reduced fuel consumption by 55% over 2015 year.
  • Consistently arrived on-time for scheduled deliveries.
  • Negotiated with category vendors to get the best deal on standard equipment.
  • Achieved zero DOT violations.
  • Logged all pertinent shift information on time, including driving hours and framework data to keep reports current.

Summaries

  • Communicative and team-oriented, with ServiceNow expertise.
  • Strategic thinker with expertise in performance reporting.
  • Proficient in promoting standard by leveraging budget management and workflow optimization knowledge.
  • Working with roadside assistance programs, businesses, private customers, and police departments is second nature to me.
  • PMP certified
  • CDL A OTR Driver has problem-solving experience and has used GPS to determine the most efficient routes.
  • Standard and initiative vehicles are familiar to me.
  • CDL A OTR Driver with team leadership and stakeholder engagement abilities.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Knowledge of Jira in depth, as well as performance reporting and risk assessment abilities.

Accomplishments

  • Increased customer satisfaction by 42% through on-time deliveries verified through real-time communication and GPS tracking, which streamlined client expectations.
  • Enhanced fleet safety and efficiency by conducting in-depth compliance audits on logbooks and safety equipment, resulting in 54% fewer violations.
  • Executed flawless multi-drop deliveries across 6 states, coordinating schedules and ensuring customer satisfaction through clear communication efforts.
  • Serviced 14 dedicated shipping routes in the Midwest, ensuring timely and accurate delivery of Power BI with consistent feedback from satisfied customers.
  • Accurately maintained logbooks and driver records that exceeded DOT inspection criteria, helping the company pass quarterly safety audits with zero violations.
  • Contributed to Ironclad Systems's operational efficiency by re-calibrating loads for better weight distribution, reducing fuel consumption, and maintaining compliance with load limits.
  • Collaborated with maintenance technicians to troubleshoot and resolve in-transit mechanical issues, reducing vehicle downtime by 31% and ensuring compliance with all DOT standards.
  • Volunteered to handle cross-country hazardous materials loads, upholding safety, legal, and environmental standards across 18 miles.
  • Instrumental in establishing a load management system that decreased idle time by 26%, improving fleet efficiency and minimizing fuel waste.
  • Earned the 'Driver of the Month' accolade 6 times for exceptional punctuality, safety, and customer satisfaction across multiple OTR hauls.

Affiliations

  • Active in the National Association of Small Trucking Companies (NASTC), leveraging resources to improve logistics optimization and truck maintenance.
  • Obtained certification in Fleetsmart Fuel Efficiency, promoting environmental responsibility through improved driving behaviors.
  • Member of the Environmental Protection Agency's SmartWay Transport Partnership, dedicated to fuel efficiency and emission reduction.
  • Member of the Society of Transportation and Logistics (STL), committed to continuous growth in freight logistics and supply chain management.
  • Completed Hazardous Materials Endorsement Training at program in 2024, enabling safe transportation of regulated materials.
  • Completed National Private Truck Council's (NPTC) course on managing driver health and wellness programs.
  • Certified in Advanced Eco-driving by the North American Transportation Management Institute (NATMI), committed to reducing carbon emissions.
  • Participated in quarterly workshops with the National Transportation Safety Board (NTSB) on highway safety advancements.
  • Proud member of the Owner-Operator Independent Drivers Association (OOIDA) since 2023, focusing on business ownership and vehicle operations.
  • Member of the National Motor Freight Traffic Association (NMFTA), focusing on intermodal freight and logistics security.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • FMCSA Hours of Service (HOS) Compliance Training
  • FMCSA Motor Carrier Safety Planner Certification
  • Freight Handling & Distribution Efficiency Certification
  • Microsoft Office Specialist (MOS)
  • Certified Refrigerated Freight Handler
  • SHRM Certified Professional (SHRM-CP)
  • Certification in Advanced Map Reading & GPS Navigation
  • Cisco Certified Network Associate (CCNA)

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