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Skills

  • Supervision
  • Conflict resolution
  • MS Office
  • Dinner service planning
  • Staff development
  • Storage virtualization
  • Process improvement
  • Procedure equipment
  • Disaster Recovery Planning
  • Food preparation

Work Experiences

  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Solved
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Answered 4 calls per 18 months to help customers with their questions and concerns.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Managed
  • Worked with the parts department to get the parts I needed.
  • Wrote and maintained custom scripts to improve system efficiency and performance time.
  • Kept track of everything.

Summaries

  • Ambitious
  • Proactive
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Service-driven
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Dependable
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Professional with over 10 years of experience in project management and process improvement initiatives across the enterprise.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.

Accomplishments

  • Collaborated on a major network overhaul that improved bandwidth utilization by 85% and enhanced end-user experiences.
  • Led cross-functional team to migrate legacy systems to a virtualized environment, reducing hardware costs by 17 and improving response times by 68%.
  • Established a multi-tier backup solution with cloud integration, improving data recovery speed by 66% and ensuring compliance with regulatory guidelines.
  • Improved security posture by implementing multi-factor authentication (MFA) for 18 users and conducting regular vulnerability assessments.
  • Documented and resolved program which led to category.
  • Resolved product issue through consumer testing.
  • Revamped the user onboarding process by facilitating IT systems training for 12 employees, reducing setup time and support requests by 68%.
  • Achieved Six Sigma within one year, increasing team operational competencies in HubSpot and improving overall project success rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Optimized cloud infrastructure, reducing hosting costs by 61% while improving overall system scalability and performance.

Affiliations

  • Penetration Testing Execution Standard (PTES) Association – Community Involvement
  • Network Professionals Association (NPA) – Board Member
  • National Society of Professional Engineers (NSPE) – IT Focus
  • DevOps Institute Professional Member
  • Association of Information Technology Professionals (AITP) – Networking with Industry Peers
  • EC-Council Certified Ethical Hacker (CEH) – Certification obtained in 2015
  • Society of Information Technology Managers (SOCITM) – Charter Member
  • Disaster Recovery Institute International (DRI) Member
  • Project Management Institute
  • Kubernetes Community Days – Speaker at Raleigh

Certifications

  • Certified in Risk and Information Systems Control (CRISC)
  • Juniper Networks Certified Internet Associate - Cloud (JNCIA-Cloud)
  • ServSafe
  • Citrix Certified Associate - Networking (CCA-N)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Salesforce
  • CompTIA Linux+
  • ITIL 4 Foundation Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Information Security Manager (CISM)

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