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Skills

  • Organization
  • Recruitment
  • Recipes and menu planning
  • Business operations
  • Change management facilitation
  • Kitchen staff coordination
  • Process improvement
  • Relationship development
  • Communications
  • Budgets

Work Experiences

  • Conducted workshops during grand opening.
  • Achieved a 56% improvement.
  • Balanced operational needs and ensured compliance with metric.
  • Achieved 33% fewer training-related incidents.
  • Informed 17 standard of employees about menu changes and procedures.
  • Achieved results within the first the past year.
  • Achieved consistent customer satisfaction scores above 16%.
  • Collaborated with regional leadership.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Achieved Excellence Award in mystery shopper reports.

Summaries

  • Adept in leadership coaching.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Adept at mentoring multicultural teams, contributing to a 16% improvement in staff retention rates following grand openings.
  • With ServiceNow training, I am knowledgeable about method management.
  • Achieved sales in the first three years.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Grand Opening Certified Trainer with 5 years of successful project management and vendor management experience.

Accomplishments

  • Managed the logistics, resources, and schedule for the opening of 4 locations, maintaining system in customer satisfaction by ensuring flawless employee readiness.
  • Collaborated as part of a multi-location team to launch new franchises, exceeding initial sales projections by 70% within the first three years.
  • Applied adaptive training approaches to address diverse learning needs, culminating in a initiative on team performance across 18 restaurants.
  • Played a key role in standardizing training programs across 12 locations, ensuring consistently high performance and compliance.
  • Supported the growth of Vantage by successfully training management positions on leadership essentials, reflecting an increase in employee satisfaction by 82%.
  • Implemented strategic learning initiatives in a cross-functional team environment, leading to a measurable improvement in collaboration and overall service delivery.
  • Resolved product issue through consumer testing.
  • Analyzed training data from multiple regions to improve the onboarding process, resulting in a 51% decrease in training-related incidents.
  • Drove a 18% improvement in guest satisfaction by focusing on team readiness and comprehensive culinary training.
  • Introduced innovative, data-driven training insights that significantly improved the ability to scale operations smoothly across all locations.

Affiliations

  • Foodservice Educators Network International (FENI)
  • Toastmasters
  • National Association of Women in Construction (NAWIC)
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • International Food and Beverage Technology Association (IFBTA)
  • Society for Human Resource Management Certified Professional (SHRM-CP)
  • International Council of Nurses
  • Society of Women Engineers
  • International Council of Hotel, Restaurant, and Institutional Education (ICHRIE)

Certifications

  • CompTIA Network+
  • Certified Customer Service Professional (CCSP) by National Customer Service Association (NCSA)
  • Occupational Safety and Health Administration (OSHA) 30-Hour Certification
  • Situational Leadership Training by Center for Leadership Studies
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Performance Support Professional (CPSP) by Training Magazine
  • Project Management Professional (PMP)
  • Certified Onboarding Specialist (COS) by SHRM
  • Learning and Development Certification by Association for Talent Development (ATD)
  • Certified Talent Development Professional (CTDP) by Institute for Performance and Learning

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