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Skills

  • Business opportunity identification
  • Supply chain optimization
  • MS Office
  • Team management
  • Client account management
  • Profitability improvement
  • Process equipment
  • Delegation
  • Risk assessment and mitigation
  • Staff training/development

Work Experiences

  • Accomplished this within the first 6 months.
  • Scheduled employees for several months shifts, taking customer traffic and employee strengths into consideration.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 15%.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Customer-focused General Manager with 4 years of experience who is committed to expanding quality assurance and stakeholder engagement.
  • Accomplished Business Operator specializing in budget management and cost-saving initiatives, having reduced departmental expenses by 64% while managing a $16 budget.
  • Develop strategic business partnerships and relationships.
  • Professional with exceptional sales, performance reporting, and risk assessment abilities.
  • Business Operator is a multi-talented Business Operator who is consistently rewarded for planning and operational improvements.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • In developing policies, managing program activities, and taking automated, be strategic.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Business Operator who is meticulous and has 10 years of method experience.

Accomplishments

  • Developed and implemented a change management strategy that increased employee engagement by 56% over a one year-month period.
  • Collaborated with team of 11 in the development of procedure.
  • Utilized Workday to introduce data-driven dashboards for performance tracking, accelerating decision-making by 21%.
  • Collaborated with stakeholders to roll out digital transformation initiatives, resulting in a time savings of 22% on routine tasks.
  • Documented and resolved framework which led to standard.
  • Boosted operational efficiency by 63% through implementation of automated workflows, leading to annual savings of 7.
  • Enhanced internal communication between departments, reducing response time and improving project handover efficiency by 62%.
  • Championed a client feedback system overhaul that improved client retention rates by 35% over one year.
  • Implemented lean operational techniques, allowing for a 35% increase in throughput within 18 months.
  • Directed resource allocation across 15 departments which reduced project delays by 47% and increased project success rates.

Affiliations

  • Institute of Supply Management (ISM) – Certified professional advocating industry standard vendor management and strategic procurement practices.
  • American Management Association (AMA) – Active affiliate contributing to forums on time management optimization and process redesign.
  • National Association for Business Economics (NABE) – Engages in regional economic development and opportunities for business expansion.
  • National Contract Management Association (NCMA) – Facilitates seminars on successful vendor management and contract negotiation strategies.
  • Rotary International
  • Society of Human Resource Management
  • National Institute for Business Operating Models (NIBOM) – Contributor to global discussions on adaptable operating models for high-performance output.
  • Association of Business Process Improvement (ABPI) – Collaborated on national initiatives for process optimization and redesign to enhance service delivery.
  • National Small Business Association (NSBA) – Active member contributing to discussions on policy changes affecting small to mid-scale enterprises.
  • Harvard Business School Executive Education – Completed an advanced course on leadership in business management and process scaling 2020.

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP) by IIBA
  • First Aid/CPR Certified
  • ServSafe
  • Certified in Production and Inventory Management (CPIM) by APICS
  • Customer Experience Professional (CXPA) Certification by Customer Experience Professionals Association
  • Apple Certified Associate (ACA)
  • Certified Outsourcing Professional (COP) by the International Association of Outsourcing Professionals
  • CompTIA Security+
  • Risk Management Professional (RMP) by PMI

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