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Skills

  • Client onboarding and engagement
  • Supervision
  • Contract negotiation and closing
  • Change management in sales tools and processes
  • Collaborated with sales on customer experience initiatives
  • Process equipment
  • Operational improvement
  • Company brand ambassador for online sales
  • Business operations
  • Account development

Work Experiences

  • Built long-term relationships with key accounts, expanding business in the the Southeast and increasing repeat customer orders by 47%.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Achieved a 78% reduction in cart abandonment rates.
  • Consistently surpassed key performance indicators, achieving 58% over the company's quarterly sales goal.
  • Closed over $17 in sales, which included preparing contracts and processing order forms each the past year.
  • Used Tableau to keep track of important account and sales information in the company database.
  • Collaborated with cross-functional teams.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Achieved sales targets for 11 consecutive months.
  • Achieved Top Sales Representative in 2018 by consistently reaching $15 in sales, the highest within the region.

Summaries

  • Aligned sales efforts with corporate objectives.
  • Dedicated to providing excellent customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved 17% higher inbound leads.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Achieved results in a category span.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at personalizing client onboarding experiences.
  • Achieved 26% higher conversion rates.
  • Within Miscellaneous, senior Internet Sales Professional and outstanding performer in project management and stakeholder engagement.

Accomplishments

  • Collaborated with marketing to refine multi-channel sales strategies, resulting in a 61% improvement in online conversion rates.
  • Identified underperforming sales territories and executed a revitalization plan that increased sales by $11 within the first quarter.
  • Established relationships with external tech partners that led to $12 in new niche market revenue.
  • Leveraged CRM data to establish personalized follow-up sequences, leading to a 52% improvement in client engagement post-purchase.
  • Revamped the digital sales funnel with insights from social media and Google Ads data which led to a 52% growth in qualified inbound leads.
  • Identified key areas for upsell opportunities, increasing average order value by $10 per customer.
  • Forged partnership with system, introducing high-demand products and generating 77% net new account growth.
  • Directed the development and launch of Salesforce, which resulted in $4 in first-year sales from online channels.
  • Resolved product issue through consumer testing.
  • Developed tailored sales pitches based on client analytics, driving conversion rates up by 35% at virtual and in-person product demos.

Affiliations

  • Lions Club
  • LinkedIn Sales Navigator Mastery Certification
  • eCommerce Leaders League
  • Direct Marketing Association (DMA)
  • Freemason
  • Toastmasters
  • National Retail Federation (NRF), Digital Sales Member
  • Certified Sales Leadership Professional (CSLP)
  • Society of Women Engineers
  • Digital Analytics Association (DAA)

Certifications

  • Certified Strategy and Competitive Analysis Professional (CSCA) - 2021
  • Certified Sales Enablement Professional (CSEP) - 2020
  • Certified E-commerce Marketing Specialist – 2023
  • Adobe Certified Expert - Marketo Engage Business Practitioner 2018
  • Certified Customer Success Professional (CCSP) – 2015
  • Certified Sales Leadership Professional (CSLP) - 2020
  • Facebook Certified Digital Marketing Associate - 2015
  • Microsoft Certified Systems Engineer (MCSE)
  • Certification in Digital Sales Transformation by Summit Group – 2022
  • Data-Driven Marketing Certificate – Cedar Works, 2019

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