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Skills

  • Training program implementation
  • Workflow planning
  • Policy development
  • Leadership in quality assurance initiatives
  • Billing Process Optimization
  • Marketing
  • Medical personnel recruitment
  • Supplies ordering
  • Proficient in HubSpot
  • Medical coding and documentation accuracy

Work Experiences

  • Built strong working relationships with both front-office and back-office personnel.
  • Developed a comprehensive COVID-19 screening and response protocol, ensuring the clinic remained 100% operational with minimal staff infection rates.
  • Achieved on-time completion.
  • Boosted patient re-engagement rates by 64%.
  • Decreased denied claims by 18%.
  • Provided exceptional support to the entire team, which improved process flow and increased efficiency.
  • Taught interns and newly hired team members how to operate the office and use the computer system.
  • Designed a patient referral tracking system.
  • Aimed at reducing patient no-show rates.
  • Collaborated with the billing department.

Summaries

  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Committed to providing the best possible care for patients and their families.
  • Hands-on training in all aspects of patient care, including advanced knowledge of electronic charting systems such as framework.
  • Vantage can benefit from my expertise and 11 years of experience.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Medical Assistant who can easily adapt to changing environments and demands.
  • Expert in all aspects of nursing, with a track record of developing strong nurse leaders who are committed to bettering patient care and delivery models.
  • Knowledge of how to use Microsoft Excel and the ability to triage situations quickly.
  • Experienced Practice Manager with a track record of managing payroll and patient relations for a 16-physician practice.
  • Professionally, she is known for being a strong advocate and communicator.

Accomplishments

  • Awarded “Top Performer.”
  • Monitored
  • Patient Education: Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
  • Clinical Skills: Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Framework Properly disposed of daily biohazard waste in compliance with federal and local regulations.
  • Documentation: Documented patient intake information.
  • Cared for
  • Collaborated
  • Surgical Preparation: Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.
  • Encouraged

Affiliations

  • Association for Computing Machinery
  • Health Information Management Systems Society (HIMSS)
  • Physician Hospitals of America (PHA)
  • Lions Club
  • Accreditation Association for Ambulatory Health Care (AAAHC)
  • American Health Information Management Association (AHIMA)
  • National Association of Independent Medical Practices (NAIMP)
  • Healthcare Roundtable
  • Project Management Institute
  • National Association of Social Workers

Certifications

  • Salesforce
  • Certified Nurse Practitioner
  • Certified Ambulatory Care Nurse
  • PNCB Certified Acute Care Pediatric Nurse Practitioner
  • Project Management Professional (PMP)
  • Certificate in Healthcare Compliance (CHC) from Compliance Certification Board (CCB)
  • Certified Business Analysis Professional (CBAP)
  • CAHIMS Certification – Certified Associate in Healthcare Information & Management Systems from HIMSS
  • Certified Public Accountant
  • Basic Life Support (BLS)

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