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Skills

  • End-to-end export management
  • Market opportunity analysis
  • Client retention in export sales
  • Category equipment
  • Clearance monitoring
  • Client relationship management
  • Import management
  • Freight Forwarding Management
  • Process improvement
  • Export documentation processing

Work Experiences

  • Captured 30% more market share in 2018.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Kept track of shipments as they passed through customs and other agencies, and I was able to obtain clearances.
  • Decreased delivery failures by 75% points.
  • Contributed to a 34% reduction in inventory holding times by optimizing shipment schedules and document processing.
  • Conducted monthly training on export compliance.
  • Conducted weekly market analysis.
  • Coordinated end-to-end export operations across 5 international markets, ensuring delivery timelines were met consistently with 45% success rate.

Summaries

  • Collaborative Export Executive.
  • Collaborated with customs officials in Phoenix.
  • Collaborative Export Executive with strong interdepartmental coordination skills, ensuring seamless integration of production and shipping for Workday exports.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Ready to bring 9 years of international logistics experience.
  • Achieved recovery in under two years.
  • Clear communicator with a track record of reducing documentation errors.
  • Created shipping SOPs.
  • Export Executive with 6 years of successful stakeholder engagement and team leadership experience.

Accomplishments

  • Worked with multiple international clients, maintaining a significant 42% client satisfaction rate by providing efficient and reliable export services.
  • Served as a key advisor on international trade compliance, decreasing non-compliance incidents by 34% through updated documentation.
  • Boosted client retention by 46% by providing value-added guidance on export logistics and product customization for international markets.
  • Maintained ongoing relationships with clients, customs brokers, and affiliates in program, ensuring key export contracts were consistently serviced.
  • Achieved a 53% increase in exports to the Southwest by streamlining the fulfillment process, enhancing efficiency across logistics.
  • Lowered transportation expenses by negotiating shipping terms with carriers, achieving a 44% cost reduction in the Southeast.
  • Implemented an export management platform that reduced process times by 10 hours per shipment on average.
  • Facilitated the clearance process for high-priority shipments in Boston, reducing customs delays by 70% and ensuring timely delivery.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced customs clearance time by 50% through the development of close working relationships with customs officers in Raleigh.

Affiliations

  • International Association of Administrative Professionals
  • Member of the International Chamber of Commerce (ICC), specializing in export laws and Incoterms 2019
  • Certified member of the International Compliance Association (ICA), maintaining adherence to global export regulations
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Toastmasters
  • Association of Information Technology Professionals
  • Jaycees
  • Project Management Institute

Certifications

  • Advanced Certificate in Global Logistics and Supply Chain Management, Brightline
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Certified Transportation Logistics Specialist (CTL)
  • International Logistics Management Certification
  • Import and Export Documentation Training, process
  • Certified Public Accountant (CPA)
  • Export Compliance Professional (ECoP)
  • Incoterms® 2020 Certification by International Chamber of Commerce
  • Certified Cargo Security Professional (CCSP)

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