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Skills

  • First Aid/CPR
  • Team building
  • Product promotions
  • Organization
  • Market trend analysis
  • Team management
  • Category equipment
  • A/B Testing Optimization
  • Revenue generation
  • Marketing understanding

Work Experiences

  • Met sales and service targets of $5 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Met with current and potential customers to assess their needs and make recommendations for the best system solutions.
  • Built customer segmentation models.
  • Achieved a 70% decrease in churn rate.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Aligned on product features.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Built a robust reporting dashboard for tracking key product metrics.
  • Achieved results in two years.

Summaries

  • 6 years of entrepreneurial experience in standard and procedure sales.
  • Bringing 2 years of experience in this field.
  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of framework product specifications.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Achieved 51% faster rollout.
  • Costs were consistently reduced while profits were increased.
  • Senior Product Executive is a multi-talented Senior Product Executive who is consistently rewarded for planning and operational improvements.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Clear understanding of performance reporting and team leadership as well as process improvement training.
  • Dedicated to providing excellent customer service.

Accomplishments

  • Implemented data-driven product roadmap, directly contributing to a 24% reduction in time-to-market for major product releases.
  • Reduced product support queries by 54% through enhanced user onboarding and documentation updates.
  • Implemented continuous feedback loop from users, raising customer satisfaction scores by 83% across 8 product lines.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated the localization of Asana into 11 global markets, resulting in 37% increase in international sales within the past year.
  • Mentored and coached 2 junior product managers, directly contributing to 16 team member promotions within one year.
  • Ran competitive landscape analysis, identifying whitespace opportunities that directly informed our Qprocedure product roadmap.
  • Developed and executed product go-to-market strategy in the Northeast, contributing to $225,000% revenue uplift in metric.
  • Executed product recovery strategy during metric to save $15 in lost sales, maintaining market presence during a critical period.
  • Resolved product issue through consumer testing.

Affiliations

  • The Agile Alliance
  • Professional Pricing Society (PPS)
  • Product Development and Management Association (PDMA)
  • Rotary International
  • IEEE Product Safety Engineering Society (PSES)
  • World Product Day Contributor (2017)
  • Society of Women Engineers Affiliate Programs
  • Association for Supply Chain Management (APICS)
  • UX Professionals Association (UXPA)
  • Council of Supply Chain Management Professionals (CSCMP)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Digital Product Leadership Program – category
  • Blockchain Technology & Strategy Certificate – standard
  • ServSafe
  • Design Thinking Practitioner – Lakeside Partners
  • Salesforce
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)

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