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Skills

  • Team management
  • Communications
  • Conflict resolution
  • Operational improvement
  • Relationship development
  • Staff development
  • Cultural competency
  • Clerical support
  • Risk management processes and analysis
  • HIPAA compliance

Work Experiences

  • Metric helped me achieve $115,000.
  • Answered an average of 16 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Created multi-threaded admin web applications based on metric.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Addressed issues related to program.
  • Countered problematic behavior with healthy alternatives to improve mental, emotional, and physical wellness, as well as increase energy.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved results within the first the past year.

Summaries

  • Achieved objectives within set timeframes.
  • Among his accomplishments is the creation of a process app for use in the procedure industry.
  • Analyzes and reviews psychological diagnostic tests in a timely manner to identify and assess clinical problems and health-care needs in order to achieve desired results.
  • Action-oriented Case Manager Intern.
  • Knowledgable in a variety of design and testing methodologies.
  • Achieved results within 18 months.
  • System are well-understood.
  • Clear understanding of project management and process improvement as well as risk assessment training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 46% approval rate.

Accomplishments

  • Documented and resolved framework which led to method.
  • Developed a tracking system in ServiceNow to monitor client reminders, which increased check-in compliance by 60%.
  • Compiled client success stories for end-of-year reports, showcasing a 53% improvement in overall client quality of life.
  • Assisted in de-escalation of crisis situations using evidence-based techniques, ensuring a 36% reduction in emergency interventions.
  • Coordinated multidisciplinary team meetings to align client services, ensuring a 23% increase in successful case completions.
  • Led educational workshops that improved clients’ knowledge on performance reporting, leading to a 30% engagement increase in case plans.
  • Developed and implemented vocational training programs, helping 5 clients secure long-term employment opportunities.
  • Designed individualized client progress reports, offering insights into their journey and achieving a 18% improvement in goal tracking.
  • Increased sales 16% over the past year.
  • Collaborated with mental health professionals to resolve crisis situations, leading to successful intervention in 9 emergency cases.

Affiliations

  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Phi Alpha Honor Society for Social Work
  • National Association for Adult Protective Services (NAAPS)
  • International Council of Nurses
  • Association for Community Organization and Social Administration (ACOSA)
  • National Organization of Forensic Social Work (NOFSW)
  • Case Management Society of America (CMSA)
  • American Medical Informatics Association
  • Healthcare Case Management Certification (HCMC) method

Certifications

  • CompTIA Network+
  • Peer Support Specialist Certification
  • Certified Trauma Professional (CTP)
  • Professional in Human Services Credential (PHSC)
  • Crisis Intervention Certification
  • Multilingual Case Worker Certification program
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Psychiatric Rehabilitation Practitioner (CPRP)
  • Certified Family Life Educator (CFLE)

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