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Skills

  • HIPAA compliance
  • Data entry
  • Interpersonal and written communication
  • Strong verbal communication
  • Public speaking
  • Client relationship building
  • Clerical support
  • Team management
  • Report writing
  • Food preparation

Work Experiences

  • Collaborated with social services, referral sources, and other treatment professionals to meet patient care needs.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved 82% more successful placements.
  • Advocated on behalf of clients in hearings and disputes, achieving favorable outcomes in 58% of cases during one year.
  • Answered an average of 16 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved a 20% approval rate.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • Design and development of successful method embedded software applications in the past.
  • Adept at facilitating therapy sessions.
  • Offering [Number of years of comprehensive experience in category industry, including expertise in marital conflicts, substance abuse, depression and anxiety, as well as child and adolescent behavioral problems.
  • Top-producing salesperson and industry expert in Healthcare.
  • Approachable Case Manager Intern well-versed in conflict resolution, mediating difficult situations to achieve positive outcomes for both clients and providers.
  • Achieved a 85% improvement in overall well-being.
  • Clear understanding of project management and process improvement as well as risk assessment training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Knowledgable in a variety of design and testing methodologies.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.

Accomplishments

  • Collaborated with external counselors to create tailored intervention strategies for high-risk clients, improving outcomes by 58%.
  • Documented and resolved framework which led to method.
  • Led educational workshops that improved clients’ knowledge on performance reporting, leading to a 30% engagement increase in case plans.
  • Provided vocational counseling to clients, resulting in 14 individuals achieving employment or enrolling in educational programs.
  • Collaborated with mental health professionals to resolve crisis situations, leading to successful intervention in 9 emergency cases.
  • Provided individualized conflict resolution strategies, helping clients navigate personal and professional disputes effectively.
  • Assisted in de-escalation of crisis situations using evidence-based techniques, ensuring a 36% reduction in emergency interventions.
  • Assisted clients in finding safe housing solutions, helping 7 families transition successfully within three years.
  • Coordinated multidisciplinary team meetings to align client services, ensuring a 23% increase in successful case completions.
  • Improved intake processes by streamlining client document preparation, reducing intake time by 66%.

Affiliations

  • Freemason
  • Toastmasters
  • Society of Women Engineers
  • Certified Rehabilitation Counselor (CRC) framework
  • Graduate Students in Social Work Association (GSSWA)
  • Association of Information Technology Professionals
  • Council on Social Work Education (CSWE)
  • National Organization of Forensic Social Work (NOFSW)
  • International Association of Administrative Professionals
  • Association for Community Organization and Social Administration (ACOSA)

Certifications

  • Crisis Intervention Certification
  • Certified Trauma Professional (CTP)
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Mental Health Case Manager (CMHCM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Advanced Social Work Case Manager (C-ASWCM)
  • Licensed Clinical Social Worker (LCSW) - Oregon
  • Google Certified Professional Cloud Architect
  • Certified Alcohol & Drug Counselor (CADC)

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