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Skills

  • KPI monitoring and reporting
  • Project organization
  • Fuel cost reduction techniques
  • Performance reporting and analysis
  • Customs Compliance Management
  • Supervision
  • Fleet maintenance optimization
  • Friendly service mentality
  • Digital tracking system implementation
  • MS Office

Work Experiences

  • Managed online booking inquiries and assisted guests and travel partners with questions throughout the booking cycle.
  • Conducted weekly safety audits and enforced corrective procedures, bringing incident rates down by 33% over several months.
  • Audited carrier performance against KPIs.
  • Answered 13 calls per one year to help customers with their questions and concerns.
  • Decreased operational errors.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated safe movement of shipments.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Addressed vehicle breakdowns.
  • Collaborated with city authorities to adjust logistics routes, cutting down on transit time through high-traffic areas by 60%.

Summaries

  • Customer-centric Transportation Agent experienced in resolving 14 complaints within 6 months, improving satisfaction scores by 41%.
  • Consistently minimized clearance times.
  • Achieved a 57% increase in safety compliance.
  • Complied with international shipping regulations.
  • Conducted comprehensive reporting.
  • Offering 12 years of Miscellaneous experience.
  • Achieved a 35% rise in positive feedback scores.
  • Boosted transport capacity by 21% in 2019.
  • Performance reporting expertise and 7 years of experience are ready to be put to use.
  • Strengths in process improvement and cross-functional collaboration backed up by Miscellaneous training.

Accomplishments

  • Implemented driver performance audits, leading to a 75% improvement in fuel efficiency across the fleet.
  • Collaborated with team of 12 in the development of procedure.
  • Monitored carrier compliance with service-level agreements (SLAs), ensuring 71% on-time performance.
  • Reduced delivery times by 63% by analyzing traffic data and creating new, more efficient routes.
  • Spearheaded an initiative to improve cross-border transport processes, cutting customs delays by 48% over 18 months.
  • Analyzed fuel consumption patterns and advised leadership on fuel restraint strategies, reducing consumption by 30% liters per 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved initiative which led to method.
  • Developed customer service protocols that led to a 40% increase in customer satisfaction scores.
  • Supervised compliance with DOT regulations, achieving 14 consecutive months without a safety violation.

Affiliations

  • Lions Club
  • World Freight Group (WFG)
  • Women In Trucking Association (WIT)
  • American Medical Informatics Association
  • Project Cargo Network (PCN)
  • Logistics and Transportation Association of North America (LTNA)
  • Certified Global Business Professional (CGBP) designation
  • International Freight Logistics Network (IFLN)
  • American Marketing Association
  • Society of Human Resource Management

Certifications

  • Freight Broker License – framework
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified International Freight Forwarder (CIFF) – standard
  • Salesforce
  • Warehouse Management Systems (WMS) Certification - QuickBooks
  • Certified Transportation Broker (CTB) – Transportation Intermediaries Association (TIA)
  • First Aid/CPR Certified
  • Certified Vehicle Acquisition Professional (CVAP) - NAFA Fleet Management Association
  • Certified Public Accountant
  • Apple Certified Associate (ACA)

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