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Skills

  • Employee wellness program development
  • HR inquiry reduction
  • MS Office
  • Project organization
  • Regulatory compliance
  • Client Retention Strategies
  • Claims management and resolution
  • Benefits program compliance
  • Regulatory adherence
  • Customer satisfaction improvement

Work Experiences

  • Provided targeted advice on issues such as applicable employment regulations, compensation strategies, and internal systems to assist businesses in modernizing antiquated or ineffective practices.
  • Employee interviews, field observations, and industry research were used to gather information about each position and related occupation.
  • Looked for industry trends on social media and through online sources.
  • Acted as a liaison with insurance carriers.
  • Collaborated with method customers to determine their needs and deliver framework service.
  • Built long-term, profitable relationships with clients, meeting or exceeding monthly sales targets while maintaining the agency's professional image.
  • Sharpened my professional and technical skills by attending educational workshops, reading professional publications, and keeping up with company changes.
  • Achieved results within two years.
  • Educated clients on products over the phone or in person, highlighting changes in policies or benefits over competitors' services.
  • Audited 16 client benefit plans resulting in the identification of cost-saving opportunities that cut redundant fees by 39%.

Summaries

  • Strong project management skills and a data-driven approach characterize this decisive leader.
  • I've been doing Health Benefits Advisor for 4 years and have a lot of experience issuing company health care plans.
  • Collaborative and personable, providing individualized benefits counseling that increases employee satisfaction and engagement rates by 15%.
  • A valuable advisor who assists companies in retaining and protecting their employees by providing comprehensive coverage.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved a 60% drop in absenteeism.
  • Costs were consistently reduced while profits were increased.
  • Achieved results within 6 months.
  • Accomplished Health Benefits Advisor.
  • A trusted advisor skilled at onboarding and supporting employees during open enrollments, improving customer satisfaction scores by 64%.

Accomplishments

  • Documented and resolved system which led to metric.
  • Audited 11 client benefit plans resulting in identification of cost-saving opportunities, cutting fees by 61%.
  • Conducted post-enrollment satisfaction surveys, generating new insights and improving open enrollment process satisfaction by 58%.
  • Trained and coached junior advisors, resulting in a 42% improvement in client satisfaction and claim resolution efficiency over 6 months.
  • Created and maintained strong relationships with 16 insurance vendors, enabling more favorable rate negotiations for current and future policies.
  • Led 13 client workshops on Medicare Advantage Plans, increasing client understanding and enrollment by 47%.
  • Managed team that delivered benefit plan design projects to marketing clients, ensuring on-time delivery for 8 consecutive onboarding cycles.
  • Negotiated specialty drug benefit inclusions that decreased initiative's overall health spend by $4 annually.
  • Formalized a client feedback loop, using data to streamline health benefits communications, reducing inquiry response times by 47%.
  • Advised over 13 clients on COBRA, Medicare options, and Medicare Advantage enrollments, increasing enrollment rates by 57%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Health Information Management Association (AHIMA)
  • National Association of Health Underwriters (NAHU)
  • Society of Women Engineers
  • National Council on Aging (NCOA)
  • American College of Healthcare Executives (ACHE)
  • Society for Healthcare Consumer Advocacy (SHCA)
  • Society of Human Resource Management
  • Rotary International
  • International Association of Administrative Professionals

Certifications

  • Chartered Benefits Consultant® (CBC)
  • Certified Corporate Wellness Specialist (CCWS)
  • CompTIA Network+
  • HIPAA Certified Administrator
  • Fellow of the Institute of Actuaries (FIA) in Group Benefits
  • Group Benefits Associate (GBA)
  • SHRM Certified Professional (SHRM-CP)
  • Employee Benefits Security Administration (EBSA) Certification
  • Registered Employee Benefits Consultant (REBC)
  • Health Plan Design Specialist (HPDS)

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