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Skills

  • Food production management
  • Staff training and development
  • Process improvement
  • Relationship development
  • Recipes and menu planning
  • Communications
  • Supplier relationship management
  • Budgeting
  • Customer service
  • Staff management

Work Experiences

  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Boosted safety standards.
  • Addressed key areas for improvement.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Achieved this in system.
  • Created a team-building program.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Boosted overall sales by 29%.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Was in charge of the day-to-day activities of 7 employees in process establishment, fostering an inspiring environment to maximize employee satisfaction.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a sales rise of 69% %.
  • Addressed bar safety concerns.
  • Bar Team Leader with 13 years of successful risk assessment and process improvement experience.
  • Costs were consistently reduced while profits were increased.
  • Bar Team Leader focused on operational efficiency.
  • Great multitasker with framework management training and extensive food service experience.
  • Boosted sales by 23%.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Achieved a 21% increase in foot traffic.

Accomplishments

  • Created a monthly performance review system that resulted in continuous staff development and a 79% improvement in team morale.
  • Successfully upsold premium drink packages during events, generating an additional $8 in revenue over 12 months.
  • Documented and resolved framework which led to program.
  • Spearheaded seasonal promotions that attracted 8 new customers and boosted average daily revenue by 56%.
  • Organized new beer/spirits tasting sessions that increased the sale of featured items by 82%, based on customer feedback.
  • Resolved product issue through consumer testing.
  • Implemented rotating responsibilities for cleaning and maintenance tasks, decreasing downtime by 79% and improving cleanliness ratings.
  • Achieved operational excellence by optimizing closing procedures, reducing post-shift duties by 40% minutes on average.
  • Developed cross-training programs that increased shift coverage flexibility and reduced the need for last-minute replacements by 81%.
  • Handled cash register reconciliation and balanced daily receipts with 50% accuracy, minimizing discrepancies.

Affiliations

  • National Bar and Beverage Guild
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Institute of Hospitality (IOH)
  • Society of Human Resource Management
  • Wine Scholar Guild certification
  • Worldwide Hospitality and Tourism Association
  • Wine & Spirit Education Trust (WSET)
  • Hospitality Financial and Technology Professionals (HFTP)
  • Global Bar Consultants Network

Certifications

  • ProServe Liquor Staff Training Certification – Austin
  • Advanced Certificate in Food Hygiene – Harbor & Co.
  • Safe Food Handling Certification Vantage - 2021
  • Chartered Institute of Environmental Health (CIEH) Level 2 Food Safety
  • Responsible Alcohol Management Program (RAMP) Certification - Massachusetts
  • Team Building and Staff Development Course – Brightline
  • POS Systems Management Certificate – ServiceNow
  • Cicerone Certified Beer Server – Meridian 2021
  • Level 1 Sommelier Certification – Court of Master Sommeliers
  • Inventory and Purchasing Efficiency Course – Northwind 2018

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