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Skills

  • Process improvement
  • Digital asset management systems
  • Project organization
  • Supervision
  • Process equipment
  • Organization
  • Preventive maintenance scheduling
  • Cross-departmental collaboration for marketing
  • Team building
  • MS Office

Work Experiences

  • Transported Workday to 18 months customer locations.
  • Assessed and implemented emerging technology trends, helping the department stay at the forefront of industry innovation.
  • Achieved a 31% improvement in up-selling opportunities.
  • Collaborated with cross-departmental teams to develop marketing strategies that resulted in a 18% higher web traffic conversion.
  • Provided excellent customer service in the area of special photo projects.
  • Had an excellent attendance record and was always on time for work.
  • Championed diversity within hiring practices, leading to a more inclusive team and receiving Employee of the Year for workplace culture in 2015.
  • Achieved a 83% reduction in staff turnover.
  • Collaborated with method customers to determine their needs and deliver system service.
  • Achieved a 36% reduction in processing errors.

Summaries

  • Adept at guiding cross-department teams toward common goals, resulting in improvements in web traffic conversions by 70% and increasing online photo services revenue.
  • Consistently delivers on or ahead of deadlines.
  • Collaborated with marketing teams.
  • Cut production time by 79%.
  • A knowledgeable expert with a friendly demeanor and a desire to help customers.
  • Clear understanding of cross-functional collaboration and data analysis as well as risk assessment training.
  • Individual who is a hard worker and collaborates well with others.
  • Achieved 21% higher equipment efficiency.
  • Achieved a 66% increase in team productivity.
  • Consistently exceeded profit goals by $169,000.

Accomplishments

  • Responsible for managing and overseeing retail photography services, increasing customer satisfaction ratings by 39%.
  • Implemented eco-friendly processes such as digital proofing and energy-efficient lighting, reducing the department's carbon footprint by 76%.
  • Improved supplier relationships for exclusive photo printing equipment, ensuring a reduction in average delivery times by 65%.
  • Standardized film and digital photo development processes, decreasing processing errors by 16%.
  • Efficiently managed point-of-sale system during high-traffic periods, reducing checkout times by 38%.
  • Successfully coordinated multiple concurrent client-focused photo campaigns with an average completion time of 15% ahead of schedule.
  • Initiated a cross-training program for photo department staff, which improved service coverage and team productivity by 71%.
  • Restructured team responsibilities in the photo department, improving employee engagement and reducing turnover by 46%.
  • Effectively resolved over 16 customer issues related to product defects, maintaining a 34% customer retention rate.
  • Streamlined department workflows, reorganizing the photo studio layout, resulting in a 82% increase in operational efficiency.

Affiliations

  • International Freelancers Union – Photography Chapter, Joined 2017
  • International Photography Hall of Fame, Contributing Member
  • Photographic and Imaging Manufacturers Association (PIMA), Associate
  • Association for Supply Chain Management (APICS)
  • The Graphic Artists Guild, Associate Artist since 2019
  • The Society for Imaging Science and Technology, Active Member
  • Society of Human Resource Management
  • International Visual Arts Society, Award, 2016
  • Photography Equipment Maintenance Association, Advisory Committee
  • Drones & Imaging Association, Licensed Drone Photographer since 2016

Certifications

  • Certified Public Accountant
  • ISO 9001:2015 Quality Management Systems Certification
  • Salesforce
  • Advanced Certification in Photoshop and Lightroom Workflow by Meridian
  • Certification in Video Production and Editing by Summit Group
  • Certified Social Media Manager by Hootsuite Academy
  • Digital Imaging Technician Certification by procedure
  • Certified Retail Management Professional (CRMP) by system
  • Project Management Professional (PMP) Certification by Project Management Institute (PMI)
  • Professional Retail Management (PRM) Certification by category

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