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Skills

  • Budgeting and cost reduction
  • Conflict resolution and problem-solving
  • Preparing orders
  • Customer Relationship Management (CRM)
  • Digital asset management systems
  • Cross-training and employee development
  • Relationship development
  • Implementation of software for photo editing and management
  • Team building
  • Team management

Work Experiences

  • Achieved sales in its first month.
  • Achieved a 17% reduction in order discrepancies.
  • Achieved 69% increase in equipment maintenance efficiency by implementing a preventive maintenance schedule.
  • Collaborated with senior management to shift business strategy toward higher-margin services, boosting profitability by $135,000 annually.
  • Achieved 72% increase in equipment maintenance efficiency.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Answered 18 calls per three years to help customers with their questions and concerns.
  • Achieved a 83% reduction in staff turnover.
  • Oversaw escalated customer orders in order to meet tight deadlines and special requests.
  • Cross-trained 10 employees.

Summaries

  • Consistently delivers on or ahead of deadlines.
  • Photo Department Manager is a multi-talented Photo Department Manager who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Photo Department Manager.
  • Processes orders, accepts payments, and resolves customer issues with ease.
  • Boosted annual sales by 4%.
  • Individual who is a hard worker and collaborates well with others.
  • Collaborated on marketing efforts.
  • Cut costs by $15.
  • Within Miscellaneous, senior Photo Department Manager and outstanding performer in team leadership and data analysis.

Accomplishments

  • Documented and resolved framework which led to metric.
  • Executed preventive maintenance routines on key lab equipment, extending machine lifecycle by 9 years.
  • Led team to meet and exceed KPIs related to photo product deliveries, achieving a 52% increase in on-time photo book print completion.
  • Initiated a cross-training program for photo department staff, which improved service coverage and team productivity by 71%.
  • Trained a team of 14 staff members in film development standardization, enhancing overall service quality by 35%.
  • Played a key role in the launch of a loyalty program for photography services, which boosted repeat business by 62%.
  • Coordinated with accounting to track and manage monthly budget, ensuring all photography projects stayed within 62% of the allocated budget.
  • Managed vendor relationships, negotiating contracts that saved the department $17 annually on photography supplies and equipment.
  • Improved CRM processes to track and manage customer orders, enhancing repeat business by 63%.
  • Revamped in-store photo training sessions, leading to improved customer service scores by 36% on post-project surveys.

Affiliations

  • Photoshop World Conference Attendee for 16 consecutive years
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Photo Marketing Association International (PMAI), Keynote Speaker 2018
  • American Society of Safety Professionals
  • Jaycees
  • Association of Information Technology Professionals
  • Creative Innovators Forum, Photography Curator 2023
  • International Association of Administrative Professionals
  • National Network of Professional Client Consultants, Photography Division

Certifications

  • Salesforce
  • Lean Six Sigma Green Belt for Operational Efficiency
  • SHRM Certified Professional (SHRM-CP)
  • Vendor Relationship Management Certification by program
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Inventory Management Specialist (CIMS) by system
  • Certified Digital File Archivist by method
  • Project Management Professional (PMP) Certification by Project Management Institute (PMI)
  • Certified Marketing Management Professional (CMMP) by International Institute of Marketing Professionals (IIMP)
  • Professional Retail Management (PRM) Certification by category

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