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Skills

  • Effective food storage practices
  • Business operations
  • Customer feedback interpretation
  • Cash register operation
  • Order delivery practices
  • Program equipment
  • Communication skills
  • Health and safety compliance
  • Operational improvement
  • Sandwich preparation

Work Experiences

  • Boosted e-commerce growth by 81%.
  • Collaborated with dieticians.
  • Adjusted recipes and portion sizes.
  • Provided exceptional service, as evidenced by numerous positive Yelp reviews.
  • Assisted with inventory management.
  • Collaborated with the manager to adjust portion controls, reducing food waste by $10 per week.
  • Assisted in fulfilling daily production goals of 4 meals.
  • Achieved a 4-year record of zero incidents.
  • Collaborated with management.
  • Assisted in catering for large events, serving meals to 17 guests while ensuring food presentation met company standards.

Summaries

  • Adhered to presentation standards for 11 guests.
  • Adhered to strict food safety standards.
  • Attention to individual customer needs.
  • To provide excellent service, I'm used to paying close attention to the smallest details and maintaining a strong commitment to quality.
  • Interacting with guests to determine specific needs and completing food preparation tasks to meet demand is second nature to me.
  • Cafeteria Associate with 3 years of experience serving food and beverages and excellent interpersonal skills.
  • Within Miscellaneous, senior Cafeteria Associate and outstanding performer in risk assessment and stakeholder engagement.
  • Committed to increasing operational efficiency.
  • Consistently met high-volume meal production goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Provided meal plan upselling support, increasing revenue within two years by 65% through promotional engagement.
  • Liaised with kitchen supervisors and chefs to ensure menu revisions met company standards and customer demands.
  • Collaborated with team of 13 in the development of system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Prepared and coordinated meals for catered events following strict dietary guidelines, ensuring all guests were served appropriate meals.
  • Assisted in developing and maintaining weekly rotating shift schedules, ensuring appropriate staffing levels per shift for optimal service.
  • Executed best practices in food prep, reducing ingredient spoilage and extending the shelf life of perishables by 46%.
  • Held weekly team meetings to review customer feedback, achieving a 83% reduction in customer complaints over two years.
  • Followed specialized menu prep instructions for diet-specific meals, ensuring compliance with initiative.
  • Incorporated customer feedback into operational processes, resulting in a 80% improvement in customer satisfaction scores.

Affiliations

  • Women in Hospitality and Foodservice Organization (WHFO)
  • ServSafe Certification through the National Restaurant Association
  • School Nutrition Association (SNA)
  • National Restaurant Association (NRA)
  • International Association for Food Protection (IAFP)
  • Lions Club
  • Society of Human Resource Management
  • International Foodservice Executives Association (IFSEA)
  • Alliance for a Healthier Generation
  • Freemason

Certifications

  • Certified in Workplace Diversity Awareness & Sensitivity
  • Certified Gluten-Free Food Service Professional
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Culinarian (CC) Northwind
  • OSHA 10-Hour General Industry Training
  • Point-of-Sale Systems Certification (POS) – Specific to Microsoft Excel
  • Certified Safety Specialist in Food Services
  • First Aid/CPR Certified

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