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Skills

  • Federal guideline proficiency
  • Conflict resolution during deliveries
  • MS Office
  • Handling and sorting mail
  • Business operations
  • Relationship development
  • Regulatory compliance
  • International shipments
  • Team management
  • Budgets

Work Experiences

  • Delivered and picked up classified documents and mail, maintaining top-level security clearance while adhering to postal regulations.
  • Adhered to postal regulations.
  • Calibrated and maintained postal machinery to avoid downtime, preventing disruptions in mail flow and saving $4 in associated costs.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted customers by carrying oversized packages into their homes.
  • Collaborated with framework customers to determine their needs and deliver method service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved zero compliance violations.
  • Transported SAP to one year customer locations.
  • Delivered certified letters and legal documents with 100% accuracy.

Summaries

  • Strengths in quality assurance and budget management backed up by Miscellaneous training.
  • Committed to improving customer feedback processes.
  • Collaborative Mail Agent adept at working with couriers and postal teams to meet and exceed service level expectations.
  • Committed to improving operational accuracy.
  • Adaptable Mail Agent experienced with international shipping documentation.
  • Clear understanding of data analysis and cross-functional collaboration as well as vendor management training.
  • Achieved expedited handling.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Reliable Mail Agent with 16 years of experience processing mail and packages to ensure timely delivery.
  • Achieved results in just 5 months.

Accomplishments

  • Documented and resolved method which led to procedure.
  • Supported data entry efforts to track mail order logistics, attaining 32% error-free data accuracy for end-of-month inventory reports.
  • Coordinated with customs authorities for international mailing, cutting delays for outbound packages by 19% and improving customer satisfaction.
  • Led initiative to optimize packaging for fragile shipments, reducing breakage complaints by 75% over 6 months.
  • Delivered training on new inventory control software, Power BI, enabling the team to track shipments more effectively, reducing lost items by 72%.
  • Conveyed urgent policy or procedural changes to team members, assisting with rapid adaptation to new guidelines and maintaining department performance metrics above 24%.
  • Reduced overtime hours by 53% by streamlining sorting processes and aligning shift schedules more effectively.
  • Communicated regularly with third-party logistics providers to ensure timely pickup and handoff of outbound parcels, eliminating delays with 62% success rate.
  • Revised standard operating procedures for vendor management, resulting in a more efficient mail distribution process and a 25% decrease in delivery errors.
  • Resolved customer inquiries and complaints regarding lost or delayed packages, improving service response time by 69%.

Affiliations

  • Mail Distribution and Logistics Alliance
  • Local Association of Mailroom Managers the Southeast
  • Society of Human Resource Management
  • Association for Courier and Express Services Professionals
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Association for Postal and Parcel Technology Professionals
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Jaycees

Certifications

  • Certified Public Accountant
  • ITIL Foundation Certification (for IT-related mail systems)
  • Security Clearance - system
  • Certified Document Imaging Architect (CDIA+) – CompTIA
  • Project Management Professional (PMP)
  • Certified Business Process Automation Specialist - Workday
  • USPS Certified Mail Process Compliance Specialist
  • CompTIA Security+
  • Salesforce
  • Mailroom Management Certification - Ironclad Systems

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