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Skills

  • Presentation development
  • Client-facing presentation skills
  • Process optimization
  • Problem resolution
  • Process equipment
  • Organization
  • Process improvement
  • Event coordination
  • Key performance indicators (KPI) tracking
  • Microsoft Excel (Advanced)

Work Experiences

  • Boosted project timeline efficiency by 8%.
  • Achieved a 25% increase in staff engagement.
  • Determined the procedure objectives by analyzing feedback, observing consumers, and collecting surveys.
  • Was in charge of program costs and quality.
  • Achieved results within 2019.
  • Achieved results over 2023.
  • Kept track of reports and analyzed them to see where improvements could be made.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Assisted senior management in budget forecasting.
  • Transported Tableau to three years customer locations.

Summaries

  • Customer service expert with experience working with a diverse client base and delivering outstanding results.
  • Business Administration Trainee is a multi-talented Business Administration Trainee who is consistently rewarded for planning and operational improvements.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Achieved significant time and cost savings.
  • Achieved 85% higher customer loyalty.
  • Analytically-minded Business Administration Trainee.
  • Asana and QuickBooks are two of my strongest skills.
  • Costs were consistently reduced while profits were increased.
  • Adept in preparing detailed presentations.
  • Analytical Business Administration Trainee.

Accomplishments

  • Collaborated with team of 14 in the development of procedure.
  • Reduced customer response time by 35% through process optimization in the customer support department.
  • Supervised a team of 4, successfully launched initiative which exceeded performance outcomes by 50%.
  • Optimized recurring reports using Asana to automate data retrieval, cutting report preparation by 27% hours per week.
  • Provided analytical support for the budgeting process, identifying 52% in overall budget adjustments.
  • Led a cross-functional team to revamp internal processing, reducing approval time of documentation by 39%.
  • Monitored and streamlined office budget management, which led to a 3 reduction in overhead costs across 14 different departments.
  • Developed a forecasting model based on historical trends, improving budget accuracy for 2024 by 17%.
  • Managed and optimized team schedules via automated tools, ensuring deadlines were met consistently, with a 52% higher on-time delivery rate.
  • Analyzed procurement processes for improvement opportunities, leading to a reduction of procurement cycle times by 14 days.

Affiliations

  • Future Business Leaders of America (FBLA)
  • Women's Business Enterprise National Council (WBENC)
  • International Association of Administrative Professionals (IAAP)
  • International Association for Contract and Commercial Management (IACCM)
  • Society of Professional Accountants (SPA)
  • Association for Computing Machinery
  • Institute for Supply Management (ISM)
  • Project Management Institute
  • Gartner Executive Programs (Gartner EXP)
  • Association for Operations Management (APICS)

Certifications

  • Certified Administrative Professional (CAP) – International Association of Administrative Professionals
  • Event Coordination Certificate – International Live Events Association (ILEA) 2016
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Apple Certified Associate (ACA)
  • Fundamentals of Project Management (Project+ Certification) – CompTIA
  • Certified Business Analysis Professional (CBAP) - framework
  • Certified Public Accountant
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Event Planning and Management Certificate – Event Leadership Institute

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