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Skills

  • Physical therapy coordination
  • Problem resolution
  • MS Office
  • Communications
  • Supervision
  • Customer service
  • Confidentiality and ethical patient information handling
  • Patient follow-up system implementation
  • Patient pre-payment plans management
  • First Aid/CPR

Work Experiences

  • Was in charge of financial documents like expense reports and invoices.
  • Assisted with marketing campaigns targeting local communities.
  • Achieved a 22% decrease in missed appointments.
  • Collaborated with chiropractors to coordinate physical therapy schedules and treatments for up to 11 patients daily.
  • Assisted in the creation of promotional materials.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Coordinated chiropractic wellness events.
  • Achieved a $12 budget reduction.
  • Boosted patient retention rates by 80%.

Summaries

  • Bilingual Chiropractic Office Assistant with proficient skills in Portuguese and proven success in enhancing patient communication. Created and maintained a patient manual that improved non-English patient support by 73%.
  • Clear understanding of process improvement and risk assessment as well as process improvement training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Boosted operational efficiency.
  • Salesforce advanced abilities
  • Proven experience in process and framework environments, as well as knowledge of provider requirements.
  • Achieved 68% improvement in treatment plan engagement.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 2% improvement in front desk procedures.

Accomplishments

  • Streamlined patient intake process by digitizing medical documents and forms, reducing processing time by 5%.
  • Ensured all Medicaid, Medicare, and private insurance patient forms were accurately and consistently filed, reducing claims processing times by 13 days.
  • Collected and maintained HIPAA-compliant patient data records, ensuring zero data breaches or compliance violations over 8 months.
  • Tracked and followed up with 3 prospective patients using CRM software, increasing patient conversion rates by 72%.
  • Assisted in managing patient pre-payment plans, leading to a revenue cycle improvement of 67% within 2 months.
  • Expanded chiropractic office capacity by coordinating additional clinical assistants and streamlining workload distribution, leading to a 62% increase in patient intake.
  • Crafted and monitored patient flow within the office, optimizing scheduling and ensuring adherence to treatment timeframes, reducing delays by 35%.
  • Managed chiropractic office's social media platforms, increasing patient engagement and online inquiries by 52%.
  • Organized patient satisfaction data and compiled monthly performance reports, providing the chiropractic office with actionable insights for development improvement plans.
  • Processed patient insurance information and verified benefits, reducing claim rejections and administrative issues by 36%.

Affiliations

  • Society of Women Engineers
  • Part of the Electronic Health Records Association (EHRA)
  • American Society of Safety Professionals
  • Jaycees
  • Center for Healthcare Innovation and Biomedical Engineering (CHIBE)
  • Active member of the Healthcare Compliance Association (HCCA)
  • Certified Chiropractic Office Manager (CCOM) from ACOM
  • National Chiropractic Certification Board (NCCB)
  • Healthcare Business Management Association (HBMA)
  • National Association of Social Workers

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Medical Billing & Coding Specialist - program
  • Certification in Medical Front Office Management - Harbor & Co.
  • Certified Office Manager (COM) - procedure
  • Insurance Coding and Billing Certification for Chiropractic Practices - Harbor & Co.
  • CPR and First Aid Certification - American Red Cross
  • Certified Patient Account Technician (CPAT) - program
  • Certified Public Accountant
  • Certified Chiropractic Clinical Assistant (CCCA) - category
  • Project Management Professional (PMP)

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