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Skills

  • Project organization
  • Healthcare supply chain management
  • Operational improvement
  • Relationship development
  • Attention to detail in patient records
  • Marketing and promotional materials development
  • Inventory management and procurement
  • Business operations
  • Customer service
  • Patient pre-payment plans management

Work Experiences

  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Assisted chiropractic staff in preparing for treatments.
  • Contributed to an overall 16% growth in patient referrals through exceptional front office service and continuous patient follow-ups.
  • Achieved a 59% rise in new patient inquiries.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Built rapport with patients.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Coordinated physical therapy schedules.
  • Boosted re-booking rates by 56% within 6 months.
  • Coordinated chiropractic wellness events, resulting in 4 new patient enrollments and increased community engagement.

Summaries

  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Boosted operational efficiency.
  • Opportunity to learn French was pursued in order to improve support for procedure populations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted patient satisfaction levels by 34%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Knows how to manage charts, forms, and payments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Ensured all Medicaid, Medicare, and private insurance patient forms were accurately and consistently filed, reducing claims processing times by 13 days.
  • Organized patient satisfaction data and compiled monthly performance reports, providing the chiropractic office with actionable insights for development improvement plans.
  • Collaborated with team of 15 in the development of metric.
  • Developed and shared patient educational content on wellness and care plans, leading to an increase in post-visit care compliance by 50%.
  • Collected and maintained HIPAA-compliant patient data records, ensuring zero data breaches or compliance violations over 8 months.
  • Managed complex multi-provider chiropractic schedules, ensuring appropriate rotation and seamless care delivery for up to 14 patients daily.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Adopted a digital filing system to manage patient documentation, reducing physical space usage by 8% and improving document retrieval speed.
  • Implemented an automated system for coordinating patient appointment reminders, resulting in a reduction of missed appointments by 36%.
  • Managed chiropractic office's social media platforms, increasing patient engagement and online inquiries by 52%.

Affiliations

  • American Medical Informatics Association
  • Certified Chiropractic Office Manager (CCOM) from ACOM
  • Healthcare Financial Management Association (HFMA)
  • Health Care Administrators Association (HCAA)
  • International Association of Administrative Professionals
  • Federation of Chiropractic Licensing Boards (FCLB)
  • Society of Women Engineers
  • Healthcare Business Management Association (HBMA)
  • Medical Group Management Association (MGMA)
  • International Council of Nurses

Certifications

  • Basic Life Support (BLS) Certification – American Heart Association
  • Certified Business Analysis Professional (CBAP)
  • Certified Office Manager (COM) - procedure
  • Medical Billing & Coding Specialist - program
  • Patient Communication & Satisfaction Certification - program
  • Certified Healthcare Administrative Professional (CHAP) - system
  • Insurance Coding and Billing Certification for Chiropractic Practices - Harbor & Co.
  • Master’s Level HIPAA Security and Privacy Compliance Training - Lakeside Partners
  • CompTIA Security+
  • Certified Public Accountant (CPA)

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