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Skills

Process improvement in QA cycles
Operational improvement
Team management
Documentation skills
Continuous deployment (CD) and release management
Early-stage defect detection techniques
Defect lifecycle management
Agile Testing Methodologies
Problem resolution
Defect monitoring

Work Experiences

Evaluated software bugs and documented my findings, as well as resolution techniques, for distribution to Quality Assurance Test Leads.
Collaborated with marketing.
Wrote and optimized test cases to ensure that manual software testing was done consistently and thoroughly.
Achieved cleaner code.
Achieved zero post-production critical defects.
Delivered comprehensive status reports to stakeholders that accurately reflected testing progress and risks through the use of QuickBooks.
Conducted extensive usability testing on mobile devices running Windows, Android, and iOS.
Achieved annual savings of $17 for the QA department.
Automated 84% of the smoke tests.
Created a shared resource pool.

Summaries

Dedicated and efficient Quality Assurance Test Lead with a focus on defect detection and root cause analysis. Reduced post-release defects by 81% through optimized testing strategies and cross-department collaboration.
Process and procedure software expertise demonstrated over 9 years of experience.
Desire to apply skills to a new role at Ironclad Systems with room for advancement.
Automated 18% of manual tests.
Quality Assurance Test Lead is a multi-talented Quality Assurance Test Lead who is consistently rewarded for planning and operational improvements.
Quality Assurance Test Lead with 9 years of successful cross-functional collaboration and vendor management experience.
Dedicated to learning, growing, and succeeding in Computers Software.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Accomplished QA Test Lead with experience resolving over 2 software issues, reducing customer issues by 39%. Proficient in manual and automated testing to ensure robust and reliable product launches.
Cut regression testing efforts by process per week.

Accomplishments

Created a comprehensive defect tracking protocol using Salesforce, helping to identify and resolve 51% of critical defects prior to deployment.
Aligned test plans with Agile methodology, improving communication between teams and reducing sprint delivery time by 36%.
Validated integrations of HubSpot with back-end databases and APIs, ensuring seamless performance and detecting 11 critical issues before go-live.
Established a load testing strategy that uncovered bottlenecks, leading to a 37% improvement in server response time and infrastructure stability.
Collaborated with team of 7 in the development of procedure.
Engineered test data automation frameworks, reducing manual data preparation time by 39% and ensuring consistent test results.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Developed and implemented test coverage metrics for category that improved release confidence and reduced production issues by 35%.
Conducted root cause analysis on failed test cases, pinpointing systemic issues that led to a 21% reduction in recurring defects over time.
Coordinated the setup of test environments across multiple regions, reducing setup time by 11 hours and improving overall testing productivity.

Affiliations

Quality Assurance Institute procedure
World Quality Council (WQC)
Toastmasters
Association for Computing Machinery
TestLead.io Leadership Community
Lions Club
International Association of Software Architects (IASA)
DevOps Institute
Software Engineering Institute (SEI)
IEEE Computer Society

Certifications

Certified Tester Foundation Level (CTFL) from ISTQB
Certified DevOps Professional (CDOP) from DevOps Institute
CompTIA Project+
ISTQB Certified Mobile Application (CT-MAT)
AgilePM Foundation and Practitioner Certification
Maven and Jenkins Automation Professional Certification
Microsoft Certified Systems Engineer (MCSE)
Certified Public Accountant (CPA)
Certified Quality Improvement Associate (CQIA) from ASQ
Six Sigma Black Belt (CSSBB)

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