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Skills

  • Operational improvement
  • Business operations
  • Defect detection and analysis
  • Defect lifecycle management
  • Leadership and team mentoring
  • Advanced troubleshooting and diagnostics
  • Mentoring junior-level QA engineers
  • Defect monitoring
  • Team management
  • Supervision

Work Experiences

  • Collaborated with marketing.
  • Delivered quality enhancements on 13 successful projects.
  • Adapted agile testing methods.
  • Achieved cleaner code.
  • Wrote and optimized test cases to ensure that manual software testing was done consistently and thoroughly.
  • Increased productivity and boosted workflows by effectively resolving standard issues with vendor management and quality assurance.
  • Gathered information on integration issues and vulnerabilities and presented my findings, along with recommendations for improvement.
  • Collaborated with offshore QA teams in Raleigh.
  • Created a shared resource pool.
  • Achieved stable releases.

Summaries

  • Achieved 39% improvement in resolving software defects.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Quality Assurance Test Lead with 9 years of successful cross-functional collaboration and vendor management experience.
  • Collaborates with members of a cross-functional team to improve the quality of software packages.
  • 10 years of hands-on experience in optimizing test environments.
  • Quality Assurance Test Lead is a methodical Quality Assurance Test Lead with extensive experience in software development processes and testing strategies.
  • Adept at fostering cross-team collaboration.
  • Decreased manual testing time by 16%.
  • Achieved Innovation Award for excellence.
  • Boosted overall testing accuracy by 32%.

Accomplishments

  • Led a team of 7 testers in successfully identifying and resolving 68% of critical defects during the Microsoft Excel release cycle, improving customer satisfaction by 60%.
  • Aligned test plans with Agile methodology, improving communication between teams and reducing sprint delivery time by 36%.
  • Authored and maintained detailed test plans and scripts based on user stories, resulting in a 75% higher rate of test plan adherence during sprints.
  • Developed and implemented test coverage metrics for category that improved release confidence and reduced production issues by 35%.
  • Trained and mentored junior QA staff, increasing team proficiency in test automation tools by 46% within three years.
  • Coordinated the setup of test environments across multiple regions, reducing setup time by 11 hours and improving overall testing productivity.
  • Resolved product issue through consumer testing.
  • Validated integrations of HubSpot with back-end databases and APIs, ensuring seamless performance and detecting 11 critical issues before go-live.
  • Developed and maintained testing schedules across multiple projects, reducing time-to-market by 85% without compromising quality.
  • Revamped the regression test suite for Microsoft Excel, cutting execution time by 28% and improving early defect detection.

Affiliations

  • Software Test Automation Meetup (STAM)
  • National Association of Software Testers (NAST)
  • DevOps Institute
  • International Requirements Engineering Board (IREB)
  • Agile Testing Fellowship Group
  • International Test Automation Conference (ITAC)
  • Network of Automated Testers and Quality Engineers (NATE-QE)
  • International Association of Software Architects (IASA)
  • Association for Computing Machinery
  • Software Test Professionals Association (STP)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • ISTQB Advanced Level Test Manager Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Tester Advanced Level Test Analyst (CTAL-TA) from ISTQB
  • Maven and Jenkins Automation Professional Certification
  • Selenium Certification Training from method
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Certified Associate in Software Testing (CAST) from QAI
  • Six Sigma Black Belt (CSSBB)

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