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Skills

  • Communications
  • Process and procedure development
  • Customer Flow Optimization
  • Relationship development
  • Change Management
  • Customer service excellence
  • Inventory Management Optimization
  • Performance monitoring and reporting
  • Supervision
  • KPI tracking and improvement

Work Experiences

  • Collaborated with customer success on company-wide initiatives.
  • Collaborated with human resources on company-wide initiatives, ensuring successful execution of promotions and events across 18 retail outlets.
  • Increased sales by 17% by providing purchase advice and promoting additional products.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Collaborated with district managers.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Aligned merchandising efforts with projected consumer behavior.
  • Conducted research to find appropriate answers to customer questions.
  • Adjusted staffing and workflows.

Summaries

  • Clear understanding of budget management and cross-functional collaboration as well as client relations training.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • SAP is something I'm familiar with.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Achieved 30% improvements in execution.
  • Accomplished at conducting competitive analysis, introducing high-demand products that drove $17 in new revenue streams across 10 retail locations.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Strengths in cross-functional collaboration and stakeholder engagement backed up by Retail training.
  • Supervisor with 12 years of experience leading talented salespeople who is results-oriented.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.

Accomplishments

  • Led and trained a team of 6 associates, improving merchandising planogram execution speed by 16%.
  • Spearheaded a team initiative to reduce backstock, leading to a 62% improvement in floor product availability and presentation.
  • Directed logistics for seasonal merchandising resets, ensuring completion the past year ahead of the deadline and realizing cost savings.
  • Conducted regular merchandising audits across 6 store locations, resulting in a 37% improvement in compliance.
  • Reduced shrinkage by 43% through improvements in stock counting and day-to-day inventory checks.
  • Recognized by senior management for achieving a 56% improvement in department efficiency through revamped merchandising workflows.
  • Worked closely with the inventory control team to minimize product shortages, resulting in a 31% improvement in product availability.
  • Established efficient communication protocols between departments, reducing stock outages by $11 per quarter.
  • Coordinated between store leadership and merchandising associates to implement new display layouts, increasing foot traffic by 21%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Retail Merchandising & Marketing Association
  • Association of Information Technology Professionals
  • Professional Retail Advisors and Training Group
  • Women in Retail Leadership Circle
  • Retail Excellence Professionals Network
  • Retail Innovation Council
  • Certified Retail Merchandiser (CRM)
  • Customer Experience Professionals Association (CXPA)
  • International Council of Nurses
  • Professional Retail Store Maintenance Association (PRSM)

Certifications

  • Supply Chain Management Fundamentals Certificate - Cedar Works
  • CompTIA Network+
  • Inventory Management Certification - Beacon Labs
  • Retail Leadership Certification (RLC)
  • Apple Certified Associate (ACA)
  • Strategic Merchandising Certification
  • Salesforce
  • Certified Inventory & Warehouse Specialist (CIWS)
  • Certified Business Analysis Professional (CBAP)
  • Advanced Training in Retail Operations - Summit Group

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