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Skills

  • Excel spreadsheets
  • Mail management
  • Insurance billing
  • Strong problem solver
  • Billing and coding
  • AS/400
  • Client communication & correspondence
  • Security systems
  • Customer relationship management (CRM) tools
  • Inventory management

Work Experiences

  • Assisted in organizing internal team-building activities and annual staff events, increasing employee engagement scores by 52%.
  • Achieved zero discrepancies in payroll.
  • Coordinated external appointments weekly.
  • Prepared meeting agendas, provided advance materials, and followed up on meetings and team meetings.
  • Coordinated daily office operations.
  • Cut downtime due to malfunctions by 76%.
  • Updated customer information to keep business records up to date.
  • Communicated promptly with stakeholders.
  • Managed physical and digital filing systems, ensuring that records were well-organized and accessible to team members.
  • Assisted more than 14 Primary Support Staff Members with clerical needs such as taking messages, scanning documents, and routing business correspondence.

Summaries

  • Primary Support Staff Member is a versatile Primary Support Staff Member who can easily manage multiple projects.
  • Process improvement in process settings and client relations in quality assurance settings.
  • Jira and Adobe Creative Suite experts with exceptional interpersonal skills.
  • Project management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Adapted project schedules to reflect dynamic updates.
  • 3 years of experience providing administrative support.
  • Motivating leader who has built and managed metric teams in the past.
  • Reliable stocker with experience carrying over 14 pounds of store merchandise.
  • Adept at managing cross-functional communications, ensuring that key project milestones are met and departments align on goals to reduce project turnaround time by 75%.
  • Proficient in promoting framework by leveraging quality assurance and client relations knowledge.

Accomplishments

  • Developed and distributed training materials for new employees, leading to a 38% improvement in new hire onboarding time.
  • Monitored inbound and outbound departmental communications, ensuring a reduction in response times and improving inter-department efficiency.
  • Established new office operational standards for handling confidential client files, reducing compliance concerns and maintaining federal guideline adherence.
  • Executed office event planning for 11 team events per year, enhancing team engagement and creating a collaborative work environment.
  • Managed payroll documentation compliance for Lakeside Partners, ensuring adherence to legal requirements and reducing error rates by 29%.
  • Contributed to quarterly performance reviews by compiling and analyzing data on framework, resulting in improved team output.
  • Supported the onboarding process of 13 employees, leading to reduced training times and a 21% increase in employee readiness.
  • Implemented a client records management process in metric, achieving 67% operational efficiency in client data accessibility.
  • Implemented new file organization protocols that reduced document retrieval times by 29%, enhancing team efficiency and client support.
  • Maintained and updated detailed records of sales, contributing to 47% increase in data accuracy for quarterly reports.

Affiliations

  • Completed continuing education on Administrative Efficiency at method in 2024
  • Certified by the International Organization of Financial Budgeting and Analysis (2024) for accurate reporting
  • Volunteer coordinator with Summit Group, using organizational tools to optimize team performance in customer service support
  • Collaborative member of the Global Business Support Network, focused on client communication efficiency
  • Member of the American Society of Administrative Professionals (ASAP)
  • Member of the Administrative Support Professionals Club at framework engaging in client management tools and technology
  • Collaborative partner with Cedar Works in the development of filing systems and process improvements for administrative teams
  • Enrolled in ongoing professional development through the Project Management Institute (PMI) related to team coordination
  • Affiliated with the National Association of Business Administration Professionals (NABAP), gaining insights on process improvements
  • Active member of the Document Control Compliance Board for ensuring high standards in confidential file management

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • HubSpot Customer Service Software Certification
  • Asana Project Management Certificate
  • Apple Certified Associate (ACA)
  • Microsoft Office Specialist (MOS)
  • Google Workspace Administrator Certification
  • Certified Healthcare Administrative Professional (cHAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Customer Service Professional (CCSP) by the National Customer Service Association

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