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Skills

  • Meeting planning
  • Mail management
  • Organization
  • Insurance billing
  • Conflict resolution
  • Communications
  • Team building
  • Executive support
  • Customer service
  • Security systems

Work Experiences

  • Distributed incoming mail to the appropriate recipients across the office.
  • Cut downtime due to malfunctions by 76%.
  • Increased productivity by coordinating itinerary and scheduling appointments, as well as managing office support tasks.
  • Created a digital employee attendance system.
  • Created professional letters, presentations, and spreadsheets that were free of errors.
  • Assisted in organizing internal team-building activities.
  • Contributed to the planning of procedure.
  • Coordinated external appointments weekly.
  • Compiled weekly progress reports on team performance.
  • Assisted in organizing internal team-building activities and annual staff events, increasing employee engagement scores by 52%.

Summaries

  • Achieved cost reductions.
  • Communicative and team-oriented, with Tableau expertise.
  • Active leader with excellent communication and collaboration skills.
  • Primary Support Staff Member with data analysis and workflow optimization abilities.
  • Process improvement in process settings and client relations in quality assurance settings.
  • I bring 9 years of retail experience to the table.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Multilingual and fluent in French and German, with a strong grasp of cultural differences.
  • Cross-functional collaboration abilities and expert time management methods.

Accomplishments

  • Managed payroll documentation compliance for Lakeside Partners, ensuring adherence to legal requirements and reducing error rates by 29%.
  • Contributed to quarterly performance reviews by compiling and analyzing data on framework, resulting in improved team output.
  • Served as a liaison between 3 departments, facilitating clearer communication and removing bottlenecks in project workflows.
  • Reduced office supply costs by $4 annually by implementing a new inventory management system, maintaining budget accuracy.
  • Implemented new file organization protocols that reduced document retrieval times by 29%, enhancing team efficiency and client support.
  • Monitored inbound and outbound departmental communications, ensuring a reduction in response times and improving inter-department efficiency.
  • Implemented a client records management process in metric, achieving 67% operational efficiency in client data accessibility.
  • Maintained and updated detailed records of sales, contributing to 47% increase in data accuracy for quarterly reports.
  • Collaborated with internal departments to streamline cross-team communication processes, reducing response times by 5 and improving workflows.
  • Coordinated team calendars and scheduled meetings for 2 simultaneous projects, ensuring no conflicts or missed deadlines.

Affiliations

  • Certified by the International Organization of Financial Budgeting and Analysis (2024) for accurate reporting
  • Completed document compliance and confidentiality training through program in 2024
  • Affiliated with the National Association of Business Administration Professionals (NABAP), gaining insights on process improvements
  • Participant in Budget Tracking & Company Finances webinars provided by category in 2021
  • Member of the American Society of Administrative Professionals (ASAP)
  • Founded an office administration meetup group in Columbus, which organizes monthly talks on team performance improvement strategies
  • Collaborative member of the Global Business Support Network, focused on client communication efficiency
  • Completed 2019 certification with the National Association for Professional Support Services (NAPSS)
  • Recipient of Excellence Award from the National Association of Workplace Support in the field of administrative innovation
  • Support specialist mentoring program member at initiative, facilitating student career development in administrative work

Certifications

  • Asana Project Management Certificate
  • Certified Procurement Professional (CPP)
  • Certified Healthcare Administrative Professional (cHAP)
  • First Aid/CPR/AED Certification by the American Red Cross
  • First Aid/CPR
  • Certified Customer Service Professional (CCSP) by the National Customer Service Association
  • Microsoft Certified Systems Engineer (MCSE)
  • National Association of Professional Organizers (NAPO) Specialist Certificate
  • Human Resources Certification Institute (HRCI) Professional in Human Resources (PHR)
  • CompTIA Security+

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