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Skills

  • Data retention compliance
  • Cross-departmental communication facilitation
  • MS Office
  • Relationship development
  • Regulatory compliance
  • Data entry
  • Internal communication platform deployment
  • Organization
  • Attention to detail
  • Vendor invoice processing

Work Experiences

  • Analyzed operational data.
  • Collaborated with external vendors.
  • Collaborated with external vendors to ensure timely completion of office renovations and procurement of furniture for an expansion project.
  • Coordinated with building management for office maintenance.
  • Assisted in onboarding over 13 new hires by preparing workspaces, setting up user accounts, and organizing orientation materials.
  • Collaborated with the marketing team.
  • Kept track of how much method supplies were being used and contacted vendors to place new orders.
  • Coordinated team calendars and schedules.
  • Evaluated category and method data in order to provide customers with appropriate answers to procedure questions.
  • Created monthly expense reports using Salesforce.

Summaries

  • Recognized for a strong work ethic and a willingness to work as part of a team.
  • An adaptable Office Operations Assistant with a focus on communication improvements, driving efficiency in team collaborations through new management platforms.
  • Collaborated with IT to rollout new platforms.
  • Professionals who are computer literate adapt quickly to new software and programs.
  • Boosted office responsiveness to daily operational needs.
  • Individual with performance reporting who is active and well-educated.
  • Office Operations Assistant with 4 years of successful team leadership and vendor management experience.
  • Achieved a 50% reduction in file retrieval times by restructuring outdated filing systems and ensuring compliance with company data retention policies.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Developed and maintained comprehensive spreadsheets for tracking employee performance metrics, contributing to a 27% improvement in HR processing times.
  • Resolved product issue through consumer testing.
  • Successfully orchestrated a company-wide office supply switch to greener, more sustainable products, reducing carbon footprint by 35%. Led efforts in change management.
  • Supported leadership team with key presentations, preparing materials and ensuring that all technological functions were operational during events with 11 participants.
  • Handled multi-line phone systems, efficiently managing up to 12 inbound calls daily while maintaining a professional front-office environment.
  • Streamlined office supply inventory checks, reducing unnecessary expenditures by aligning purchases with actual needs, thus decreasing costs by 30%.
  • Managed complex office schedules, resolving over 14 scheduling conflicts in a span of 18 months, improving both departmental and executive efficiency.
  • Collaborated on cross-departmental initiatives that enhanced overall office functionality, securing a metric% increase in employee satisfaction in response surveys.
  • Trained junior administrative assistants on new scheduling software, leading to a 77% increase in on-time meeting starts.
  • Supported recruitment activities by scheduling interviews, processing onboarding documentation, and liaising with candidates to streamline HR operations.

Affiliations

  • Society of Office Supervisors and Administrative Managers (SOSAM)
  • Project Management Institute (PMI) Member
  • International Customer Service Association (ICSA)
  • International Facility Management Association (IFMA)
  • Toastmasters
  • National Workforce Stability Initiative - Contributor
  • Association for Computing Machinery
  • Women in Operations (WiOps) Network - Founding Member
  • Professional Administrative Services Association
  • Freemason

Certifications

  • Certified First Responder in the Workplace - Brightline
  • Bookkeeping Certificate - initiative
  • Diploma in Business Administration - process
  • Advanced Certificate in Office Administration - Brightline
  • Certified Associate in Project Management (CAPM) – Cedar Works
  • Certified Operations Manager (COM) - Chicago
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Records Manager (CRM) - framework
  • Trello Advanced Workspace Administrator Certification - 2019

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