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Skills

  • Key holder experience
  • Account management
  • Cross-functional team collaboration
  • Report preparation
  • Billing issue resolution
  • Stocking and replenishing
  • Money handling abilities
  • Campaign Management and Execution
  • Budgeting and financial analysis for membership programs
  • Route dispatch

Work Experiences

  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Assisted and cross-trained other customer service managers.
  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
  • Contributed to $18 in annual store sales per the past year.
  • Kept up to date on product and service changes.
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Looked into and resolved issues with accounting, service, and delivery.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to system regulations and method department guidelines.
  • Strengths in budget management and cross-functional collaboration backed up by Community and Public Service training.
  • Clear understanding of quality assurance and vendor management as well as workflow optimization training.
  • Achieved success in providing unsurpassed customer service.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Customer Service Representative with 7 years of retail experience in fast-paced, team-oriented environments.
  • Membership Services Coordinator with 8 years of experience in dealing with customer requests and concerns.
  • Within Community and Public Service, senior Membership Services Coordinator and outstanding performer in project management and stakeholder engagement.

Accomplishments

  • Used Salesforce to automate member data entry, saving 14 hours of manual work per week and reducing input errors by 63%.
  • Leveraged method to track membership lifecycle and pinpoint areas for improvement, achieving system.
  • Supported logistics in coordinating member-exclusive events that saw a 69% attendance increase compared to previous years.
  • Documented and disseminated member interaction best practices across the team, which raised renewal rates by 82% over 6 months.
  • Worked with marketing to craft targeted email campaigns, increasing member engagement by 56% and surpassing event attendance goals.
  • Collaborated with IT to implement a membership portal upgrade, reducing technical support requests by 31% and improving user experience.
  • Managed end-to-end communication for a membership drive, ultimately achieving 84% of annual revenue target two months ahead of schedule.
  • Documented and resolved category which led to standard.
  • Increased annual membership revenue by $14 by cross-promoting SAP to existing members during renewal periods.
  • Enhanced member communication strategy by revising templates and automating touchpoints, ultimately boosting renewal rates by 45%.

Affiliations

  • Jaycees
  • American Society of Safety Professionals
  • Certified Association Executive (CAE) designation from ASAE
  • Freemason
  • Meeting Professionals International (MPI)
  • National Association of Sales Professionals (NASP)
  • Association of Event Organizers (AEO)
  • Society of Marketing Professional Services (SMPS)
  • Healthcare Financial Management Association (HFMA)
  • Nonprofit Leadership Alliance (NLA)

Certifications

  • Salesforce
  • Customer Relationship Professional (CRP) Certification by Microsoft Excel
  • Certified ITIL® Foundation by Axelos
  • Certified Business Analysis Professional (CBAP)
  • KAIZEN™ Leadership Certification for Process Improvement
  • Google Certified Professional Cloud Architect
  • Zendesk Customer Service Software Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Excel for Data Reporting Certification by Harbor & Co.

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