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Skills

  • Computer assistance
  • Team management
  • Inter-library loans
  • Public speaking
  • Reference assistance
  • Circulation optimization
  • Advanced cataloging strategies
  • Hiring and onboarding optimization
  • Community program development
  • First Aid/CPR

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of method project by category team, which resulted in standard.
  • Assisted over 10 patrons daily.
  • Boosted enrollment by 73% over 4 months.
  • Assisted over 12 patrons daily with locating library materials and information, improving customer satisfaction by 61% in 2021.
  • Attracted 18 new visitors.
  • Assisted in collection development by providing input on over 13 acquisitions based on current demand and relevance to patrons.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted engagement by 38%.
  • Assisted in planning reading programs.

Summaries

  • Dedicated to learning, growing, and succeeding in Library.
  • Dynamic and outgoing Library Assistant with excellent customer service skills who assists patrons in using library technological services and resources.
  • Within Library, senior Library Student Aide and outstanding performer in data analysis and quality assurance.
  • Commended for excellent public speaking and community engagement abilities, regularly organizing events and programs that enhanced the library’s visibility and increased visitor numbers by 15%.
  • Addressed policy questions effectively.
  • Adept at providing top-notch customer service, routinely assisting patrons with resource location and policy questions, leading to an increase in satisfaction rates by 67%.
  • Adept at providing top-notch customer service.
  • Addressed emerging needs and patron interests.
  • Library Student Aide with 13 years of successful vendor management and project management experience.
  • Confident leader in training new library aides, leading to higher job efficiency and a noticeable 82% drop in onboarding time.

Accomplishments

  • Redesigned library signage system, improving ease of navigation for patrons and increasing satisfaction scores by 18%.
  • Created a guide on safely handling digital materials, significantly reducing digital resource handling errors by 34%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and conducted client relations workshops, increasing participation by 32% with 16 attendees.
  • Conducted routine maintenance on library’s program, minimizing system downtime and avoiding data loss by 39%.
  • Handled technical troubleshooting of public access computers, solving 80% of issues reported by patrons.
  • Managed the end-of-day closing routine, ensuring accurate cash-handling and securing assets to meet 84% financial audit compliance.
  • Delivered technical troubleshooting support for framework and Salesforce, resolving issues for 7 patrons, resulting in positive feedback.
  • Resolved product issue through consumer testing.
  • Managed multimedia equipment loans for 9 students and faculty, cutting processing time by 30% and improving circulation efficiency.

Affiliations

  • Art Libraries Society of North America (ARLIS/NA)
  • American Association of School Librarians (AASL)
  • National Archives Foundation
  • Toastmasters
  • Project Management Institute
  • International Association of Administrative Professionals
  • Young Adult Library Services Association (YALSA)
  • American Society of Safety Professionals
  • Freemason
  • Library Workers Union metric Chapter

Certifications

  • Privacy and Confidentiality in Librarianship Certification
  • Salesforce
  • Fundamentals of Cataloging (FOC) Certification
  • Cisco Certified Network Associate (CCNA)
  • Google Analytics for Beginners Certification
  • Online Social Media Management Certification - HubSpot
  • Library Media Specialist Certification
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Financial Literacy Fundamentals Certification

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