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Skills

  • Database management
  • Public speaking
  • Advanced cataloging strategies
  • Community program development
  • Archival digitization
  • Damaged book removal
  • Inter-library loans
  • Project organization
  • Conflict resolution
  • Staff training and development

Work Experiences

  • Assisted in collection development by providing input on over 13 acquisitions based on current demand and relevance to patrons.
  • Contributed to a 42% increase in positive patron feedback.
  • Achieved OSHA for digital conversion.
  • Conducted cataloging using Salesforce.
  • Collaborated with procedure customers to determine their needs and deliver process service.
  • Had an excellent attendance record and was always on time for work.
  • Processed the arrival of new books, audiovisual equipment, and computer software.
  • Kept a close eye on visitors at the front desk to ensure a safe and clean environment.
  • Addressed policy questions.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Achieved a 46% improvement in user satisfaction.
  • Commended for excellent public speaking abilities.
  • Conducted outreach and workshops.
  • Experienced Library Student Aide with success in driving innovation and early adoption of emerging technologies and platforms.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Attracted 4 participants to digital service lessons.
  • Boosted study room reservations by 37%.
  • Library Student Aide is a multi-talented Library Student Aide who is consistently rewarded for planning and operational improvements.
  • Achieved a 48% boost in collection circulation rates.
  • Accomplished Library Student Aide.

Accomplishments

  • Conducted routine maintenance on library’s program, minimizing system downtime and avoiding data loss by 39%.
  • Automated overdue notification system using Microsoft Excel, reducing overdue books by 62%.
  • Implemented a system for tracking and maintaining course reserve materials, leading to a 44% improvement in material availability.
  • Reduced late book returns by implementing a reminder system through Power BI, minimizing overdue collections by 68%.
  • Provided technical support for method, resolving 30% of issues independently.
  • Overhauled database structure in ServiceNow, enhancing search functionality and decreasing query resolution time by 65% minutes.
  • Collaborated with education team to introduce initiative, leading to a 15% rise in library program engagement over 3 months.
  • Delivered technical troubleshooting support for framework and Salesforce, resolving issues for 7 patrons, resulting in positive feedback.
  • Managed multimedia equipment loans for 9 students and faculty, cutting processing time by 30% and improving circulation efficiency.
  • Streamlined interlibrary loan request process, cutting wait times by 64%, resulting in a 83% boost in patron satisfaction.

Affiliations

  • Beta Phi Mu International Library & Information Studies Honor Society
  • Association of Information Technology Professionals
  • California Library Association (CLA)
  • Association for Supply Chain Management (APICS)
  • Digital Public Library of America (DPLA)
  • United States Board on Books for Young People (USBBY)
  • LIANZA (Library and Information Association of New Zealand Aotearoa)
  • Library Workers Union metric Chapter
  • Library and Information Technology Association (LITA)
  • Library Leadership & Management Association (LLAMA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Adobe Certified Professional (ACP) in Jira
  • Fundamentals of Cataloging (FOC) Certification
  • Privacy and Confidentiality in Librarianship Certification
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Basic Archival Skills Certificate from Digital Archives Specialist (DAS)
  • Certified Ethical Hacker (CEH) for Digital Security Awareness
  • Financial Literacy Fundamentals Certification
  • CompTIA A+ Technician

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