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Skills

  • Medication administration
  • Multidisciplinary team collaboration
  • Root cause analysis
  • Process optimization
  • Organizing patient-family meetings
  • Patient education and adherence to care plans
  • Acute care expertise
  • EMR / EHR
  • Medical documentation accuracy
  • Coordination of care plans

Work Experiences

  • Assisted in the successful implementation of a new Asana platform, which cut documentation time by an average of 17 hours per coordinator per week.
  • Achieved 54% recoveries on denied claims.
  • Led a successful 6-person team of registered nurses, licensed practical nurses, and ancillary staff.
  • Addressed patient care issues such as discharge delays, procedures that were postponed, and discharge equipment that was unavailable.
  • Acted quickly in situations that threatened the unit's safety and security, implementing crisis prevention interventions to control and de-escalate the situation.
  • Was in charge of patient care from admission to discharge, including patient assessments, care planning, health education, and discharge support, in order to provide comprehensive care to over 2 patients on a daily basis.
  • Provided patient education and answered questions about their health, prognosis, and treatment options.
  • Oversaw nursing activities for 4 departments at a 11-bed hospital with 6+ employees, advising nurses on how to provide excellent patient care and satisfaction.
  • Achieved average savings of $16 per patient annually.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.

Summaries

  • During each shift, an attentive nursing professional provides a high level of care, patient assistance, and strategic planning.
  • Achieved a 60% improvement in treatment adherence.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Within Healthcare, senior Patient Case Coordinator and outstanding performer in data analysis and risk assessment.
  • Patient Case Coordinator with 14 years of experience treating patients and coordinating care with other healthcare professionals.
  • In fast-paced emergency medicine settings, prioritizes clinical and operational tasks.
  • Professionally trained with vendor management and workflow optimization abilities.
  • Achieved a 85% reduction in claim rejections.
  • Successfully led unit-based groups to improve care delivery and patient satisfaction.
  • Patient Case Coordinator is a multi-talented Patient Case Coordinator who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Reduced service-level agreement breaches to less than 25%, becoming the top-performing case coordinator within 2020.
  • Participated in internal audit preparations, ensuring department compliance with category, contributing to a President's Club for regulatory adherence.
  • Effectively coached a team of 13 coordinators, leading to a 46% increase in patient issue resolution speeds.
  • Monitored patient progress using Microsoft Excel, identifying and addressing potential setbacks early, reducing readmission rates by 23%.
  • Implemented a streamlined patient follow-up process, increasing overall care plan adherence by 50%, leading to improved patient outcomes.
  • Initiated performance metrics tracking for patient service adherence, which increased department efficiency by 59%.
  • Expanded healthcare software automation features to enable better case tracking, decreasing case management errors by 78% over the past year.
  • Coordinated between multidisciplinary teams to reduce patient disputes and escalations by 25%, resulting in an improved patient experience.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and standardized patient education materials, raising patient adherence to treatment plans by 77%, and improving overall patient outcomes.

Affiliations

  • National Association of Social Workers
  • Patient Advocate Certification Board (PACB)
  • American Professional Society of Pain Management in the Sycamore Healthcare System
  • Healthcare Information and Management Systems Society (HIMSS)
  • Association of Information Technology Professionals
  • Healthcare Quality Certification Commission (HQCC)
  • International Council of Nurses
  • Healthcare Financial Management Association (HFMA)
  • American Hospital Association (AHA) – Section for Long-Term Care and Rehabilitation
  • International Foundation for Patient Blood Management (IFPBM)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Professional in Patient Safety (CPPS)
  • Hospice and Palliative Medicine Certification
  • Certified Case Manager (CCM)
  • CompTIA Network+
  • ServSafe
  • Certified in Healthcare Compliance (CHC)
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Care Coordination and Transition Management (CCCTM)
  • SHRM Senior Certified Professional (SHRM-SCP)

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