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Skills

  • Inventory management
  • Profitability analysis
  • Branch auditing and compliance reporting
  • Operational improvement
  • Team management
  • Strategic planning and execution
  • Bank security expert
  • Regulatory compliance
  • MS Office
  • Program equipment

Work Experiences

  • Achieved recovery in 2015.
  • Achieved savings of $7.
  • Improved customer retention by 3% by resolving escalated customer issues.
  • Achieved a 37% reduction in regulatory violations.
  • Chaired monthly leadership meetings, driving alignment on strategic objectives which led to a 25% overall improvement in target achievement.
  • Hired, trained, and mentored 4 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Achieved results over two years.
  • Decreased turnover rate by 49%.
  • Achieved a 67% increase in net income in 2017.
  • Designed and executed territory growth strategies, expanding branch market share by 44% in Portland.

Summaries

  • Well-organized, proactive, and able to adapt to changing circumstances.
  • Achieved 58% growth in top-line revenue.
  • Accomplished in talent development and coaching, successfully reducing staff turnover by 38% while enhancing team morale.
  • Ambitious banker with extensive experience in bank leadership, fraud detection, and teller operations.
  • Achieved market share expansion of 78%.
  • Achieved cost savings of $15.
  • Versatile General Branch Manager with background in banking and finance. Consistently meet bank and customer service standards. Ready to tackle new challenges in position within Miscellaneous where talents in process improvement and cross-functional collaboration will be valuable.
  • Accomplished in client acquisition and retention strategies, leading to 2 new client accounts and a $8 increase in branch revenue within three years.
  • Problem-solving and creative decision-making are skills that a logical General Branch Manager possesses.
  • Achieved a 77% reduction in expenses.

Accomplishments

  • Analyzed sales trends and adjusted product offerings, contributing to 13 in additional revenue over 18 months.
  • Negotiated vendor contracts, securing favorable terms and saving the branch $15 annually.
  • Secured Scrum Master compliance for the branch, ensuring 14 years of clean audits with zero non-conformities.
  • Leveraged CRM data analysis to adjust sales strategy, increasing cross-sell opportunities by 82%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and executed a territory growth strategy that expanded market share by 57% in the Pacific Northwest through tailored campaigns.
  • Developed robust customer feedback loops, improving overall service satisfaction by 78% in 2015.
  • Overhauled branch hiring protocols, resulting in a 59% decrease in time-to-hire for key customer service roles.
  • Introduced an enhanced onboarding process, reducing employee ramp-up time by 9 weeks.
  • Created and launched a branch-specific marketing campaign, leading to 57% growth in new accounts opened in 2019.

Affiliations

  • Association for Financial Professionals (AFP)
  • Association for Talent Development (ATD)
  • Project Management Institute (PMI)
  • International Council of Nurses
  • Turnaround Management Association (TMA)
  • Urban Land Institute (ULI) - focused on urban planning, development leadership
  • Lions Club
  • Jaycees
  • International Society for Performance Improvement (ISPI)
  • Risk and Insurance Management Society (RIMS)

Certifications

  • Risk Management Certification by category 2021
  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Retail Banking Manager (CRBM)
  • Certified Corporate Treasurer (CCT)
  • Certified Bank Branch Manager (CBBM)
  • Certified Retail Banker (CRB) by Cedar Works
  • Certified Customer Service Manager (CCSM)
  • Financial and Branch Risk Management Certification
  • Cisco Certified Network Associate (CCNA)

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