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Skills

  • Contract auditing
  • Territory Sales Experience
  • Accomplished manager
  • Store presentation
  • Skilled community-based case manager
  • In-store event promotion
  • Product launch management
  • Positive learning process
  • Computer literate
  • Store opening/closing procedures

Work Experiences

  • Achieved 25% savings annually on store rent.
  • All store and staff issues, financial goals, and sales were reported to the district manager.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Increased profits by implementing effective process training and identifying profit-losing areas.
  • Trained new hires for a variety of jobs and held frequent meetings to keep employees informed.
  • Achieved Outstanding Service Award for excellence in maintaining store safety standards.
  • Used Power BI and ServiceNow to complete one year payroll for 12 employees.
  • Trained 14 sales associates in product specifications, sales incentives, and selling techniques, resulting in a 10% increase in customer satisfaction.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Budgets were planned, and payments and merchandise returns were authorized.

Summaries

  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Outstanding time management and problem-solving abilities.
  • With 8 years of experience planning, leading, and improving team leadership functions, I am an enthusiastic leader.
  • Extensive retail and management experience from a seasoned professional.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Customer-focused General Manager with 4 years of experience who is committed to expanding cross-functional collaboration and budget management.
  • Optimize long-term success by effectively balancing targets with resources.
  • Manager who is customer-focused and proactive.
  • Process operations, team leadership, and training are all things that an experienced category professional is familiar with.
  • Professional in retail management who is committed to exceeding the company's sales targets.

Accomplishments

  • Monitored key KPIs and adjusted staff allocation to match sales trends, improving overall team productivity by 47%, quarter-over-quarter.
  • Collaborated regionally with other store managers to improve strategies, fostering a 60% growth in regional sales performance.
  • Maintained optimal percentages in staff performance metrics, ensuring consistent achievement of store-wide monthly objectives for the past year.
  • Partnered with local community organizations to drive sales during charitable events, generating an additional 11 in revenue.
  • Increased sales 10% over 18 months.
  • Orchestrated successful marketing initiatives with a focus on customer engagement, increasing store traffic during promotional events by 32%.
  • Implemented a streamlined stockroom organization system, reducing product retrieval time by 67% and increasing team productivity.
  • Promoted diversity and inclusion in hiring, reducing turnover by 67% and fostering a more cohesive store culture.
  • Resolved product issue through consumer testing.
  • Directed store-wide inventory audits, achieving a 18% accuracy rate and reducing loss by 6.

Affiliations

  • Lions Club
  • Certified Store Manager (CSM) – Achieved Through Lakeside Partners in 2016
  • Association for Talent Development (ATD) Affiliate - Employee Training Specialization
  • Retail Management Excellence Awards Nominee 2024
  • Freemason
  • Society of Women Engineers
  • Certified Customer Experience Professional (CCXP) in Retail Operations
  • Inventory Optimization Society Charter Member
  • Association for Computing Machinery
  • Retail Marketing Association (RMA) Regional Conference Co-Organizer

Certifications

  • Professional Certified Marketer (PCM®) - Ironclad Systems
  • Certified Associate in Project Management (CAPM) – Brightline
  • Retail Management Certification (RMC) – Brightline
  • Retail Food Safety Certification - Beacon Labs
  • ServSafe
  • Certified Public Accountant (CPA)
  • Strategic Retail Leadership Certification - Lakeside Partners
  • Certified Digital Merchandising and Sales Specialist - Northwind
  • Certified Fraud Examiner (CFE) - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)

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