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Skills

  • Framework equipment
  • Relationship development
  • MS Office
  • Report writing
  • Materials preparation
  • Team management
  • Interpersonal and written communication
  • Project organization
  • Organization
  • Problem resolution

Work Experiences

  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Transported Asana to one year customer locations.
  • Assisted in determining the type and duration of services required to meet client needs, as well as consulting with families to ensure that care services are continually tailored to the needs of clients.
  • Assisted residents with daily activities and basic needs like toileting, bathing and grooming, feeding, and mobility.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Achieved a 45% reduction in wait times.
  • Processed data needed to set up and maintain initial client records, services, and files, as well as keep records for invoicing and regulatory purposes.
  • Collected copayments and kept track of my finances on a daily basis.

Summaries

  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Motivated Care Advisor with experience managing large-scale projects, including budgeting and administration.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Clear understanding of data analysis and project management as well as budget management training.
  • Knowledge of how to use Jira and the ability to triage situations quickly.
  • Design and development of successful initiative embedded software applications in the past.
  • Professional with 10 years of progressive experience in the field who is highly organized and detail-oriented.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Top-producing salesperson and industry expert in Miscellaneous.

Accomplishments

  • Collaborated with team of 15 in the development of metric.
  • Responded to urgent patient care inquiries, resolving 3% of cases within three years, improving the team's overall responsiveness by 65%.
  • Designed monthly care team meetings to foster cross-disciplinary collaboration, achieving Top Performer recognition for team excellence in 2017.
  • Resolved product issue through consumer testing.
  • Documented and resolved standard which led to framework.
  • Developed personalized care plans for patients with chronic illnesses, leading to a 44% reduction in hospital readmissions over a 11 months-month period.
  • Collaborated with a multidisciplinary team to handle complex patient cases, improving patient satisfaction scores by 67% in 2021.
  • Developed family engagement strategies, increasing family participation in care meetings by 46%, leading to improved patient outcomes.
  • Provided real-time training to nurses and support staff on clinical documentation systems, leading to a 78% decrease in documentation errors.
  • Created a patient management system within Tableau to track follow-ups and reduce missed appointments by 43% within the first 9 months of implementation.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • Lions Club
  • Rotary International
  • National Hospice and Palliative Care Organization (NHPCO)
  • International Council of Nurses
  • American Society of Safety Professionals
  • American Organization for Nursing Leadership (AONL)
  • American Board of Quality Assurance and Utilization Review Physicians (ABQAURP)
  • International Federation on Ageing (IFA)
  • Project Management Institute

Certifications

  • Advanced Care Planning Certification - procedure
  • Certified Healthcare Access Manager (CHAM) - process
  • Certified Hospice and Palliative Nursing Assistant (CHPNA) – National Board for Certification of Hospice and Palliative Nurses (NBCHPN)
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Aging in Place Specialist (CAPS) - category
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
  • Certified Health Coach (CHC) - National Society of Health Coaches (NSHC)

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