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Skills

  • Data entry
  • Client issue resolution (e.g., delayed orders)
  • Policy and procedure modification
  • Bookkeeping
  • International shipping regulations compliance
  • Operational improvement
  • Process equipment
  • Budgets
  • Strategic planning
  • First Aid/CPR

Work Experiences

  • Was in charge of billing, collection, and reporting for an office that generated over $12 per year.
  • Collaborated with the IT team to integrate a new Transportation Management System (TMS), improving operational visibility and reducing reporting time by 23%.
  • Intervened between Shipping Office Managers during arguments and diffused tense situations using team leadership and data analysis.
  • Organized corporate and office conferences for company employees and guests.
  • Achieved cost savings.
  • Audited and reconciled shipping invoices.
  • Boosted on-time deliveries by 60% for international shipments by optimizing customs clearance through accurate documentation and close follow-ups with freight forwarders.
  • Achieved a compliance rate of 56%.
  • Allocated resources to meet fluctuating demands.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Professional in office management and administration with 11 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Japanese and Portuguese are both conversational.
  • Achieved a 41% reduction in delivery delays.
  • Shipping Office Manager who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Achieved 42% fewer delayed deliveries.
  • Achieved a 81% improvement in tracking accuracy.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Shipping Office Manager.
  • Adaptable person with cross-functional collaboration and budget management abilities.

Accomplishments

  • Successfully decreased unexpected shipping surcharges by 34% through better route planning and vendor negotiations.
  • Initiated system to reduce instances of stockouts by introducing proactive reordering processes, cutting stockouts by 60% %.
  • Standardized export documentation procedures across the Southeast, leading to 69% faster customs clearance processing.
  • Maintained compliance with all local and international shipping regulations, reducing delays in customs by 62%.
  • Created and distributed monthly performance reports tracking shipping and fulfillment metrics, facilitating executive decision-making.
  • Collaborated with team of 10 in the development of procedure.
  • Managed procurement for shipping supplies, reducing overall spending by 54% while maintaining operational efficiency.
  • Led efforts to streamline handling of returns, reducing average return processing time by 42%.
  • Spearheaded transition to eco-friendly packaging materials, reducing overall packaging waste by 42% and earning Innovation Award in 2024.
  • Planned and optimized last-mile delivery routes in Denver, enhancing route efficiency by 34%.

Affiliations

  • Project Management Institute
  • Certified in Production and Inventory Management (CPIM) by APICS 2015
  • Freight Forwarders Association
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Freemason
  • Certified Transportation Broker (CTB) through Transportation Intermediaries Association (TIA)
  • International Warehousing Logistics Association (IWLA)
  • American Society of Safety Professionals
  • Membership with the International Air Cargo Association (TIACA)

Certifications

  • Apple Certified Associate (ACA)
  • Professional Freight Forwarding Certification - Cedar Works
  • Certified Transportation Network Professional (CTNP) - Summit Group
  • Certified Dangerous Goods Safety Advisor (DGSA) - Raleigh
  • Google Certified Professional Cloud Architect
  • Certified Import Compliance Specialist (CICS) - metric
  • Lean Six Sigma Green Belt - standard
  • Certificate in Shipping and Logistics Management - initiative
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)

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