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Skills

  • Training and onboarding
  • Competitor Sales Analysis
  • Negotiation of custom packages
  • Revenue growth strategy
  • Cross-Selling Techniques
  • Business operations
  • Budgets
  • Customer service
  • Client needs assessment
  • Problem resolution

Work Experiences

  • Boosted sales of high-end services.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Achieved 32% growth in sign-ups in 2017.
  • Addressed housekeeping needs.
  • Scheduled and coordinated sales calls with potential clients in order to bring in $7 in revenue for the hotel.
  • Adhered to company policy.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Analyzed seasonal sales data for lodge packages and implemented targeted sales tactics, increasing bookings during peak times by $12.
  • Helped customers by answering their questions and completing their requests.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.

Summaries

  • Boosted off-season bookings by 27%.
  • Lodge Sales Associate is a multi-talented Lodge Sales Associate who is consistently rewarded for planning and operational improvements.
  • Extensive inventory management and shipment processing experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Analytical Lodge Sales Associate specializing in sales performance forecasting.
  • Analyzed and exceeded sales performance metrics.
  • Collaborative team player and dedicated Lodge Sales Associate recognized for optimizing workflow and reducing check-in times by 61% to enhance the guest experience.
  • Adept in training junior staff members.
  • Adept at cross-departmental coordination.
  • Boosted monthly sales by 44%.

Accomplishments

  • Used Excel-based tracking systems to manage inventory of adventure gear, improving stock rotation efficiency by 35%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained new team members on lodge operations and Point-Of-Sale (POS) system functionality, helping to reduce training time by several months%.
  • Increased sales by offering customized product recommendations tailored to guest preferences, resulting in an 29% growth in average transaction value.
  • Assessed customer preferences for outdoor gear and made suitable recommendations, boosting return sales by 26%.
  • Awarded Excellence Award for consistently exceeding monthly sales targets by an average of 25% over 2015.
  • Reduced the processing time for VIP golf and ski bookings by 84% through efficient use of agile project management principles.
  • Upsold premium lodge services during peak season, resulting in an additional $7 per transaction.
  • Negotiated partnership agreements with local vendors to streamline inventory deliveries, enhancing stock levels and sales by $10 over two years.
  • Resolved customer complaints and issues promptly, earning recognition from management for reducing refunds and exchanges by 55%.

Affiliations

  • Certified Sales Associate (CSA)
  • International Resort Management Association (IRMA)
  • Event and Leisure Management Association
  • Certified Hospitality Sales Professional (CHSP)
  • American Marketing Association (AMA)
  • Toastmasters
  • Resort Lodging Association
  • National Association of Retail Buyers
  • Professional Retail Store Maintenance Association (PRSM)
  • Chamber of Commerce Membership Columbus

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Tourism Ambassador (CTA), Atlanta
  • Google Certified Professional Cloud Architect
  • Certified Hospitality Supervisor (CHS), Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Digital Marketing Associate Certification Harbor & Co.
  • Certified Hotel Administrator (CHA) – procedure
  • Hospitality Sales and Marketing Specialist Certification - Lakeside Partners
  • Retail Inventory Management Certification – Beacon Labs

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