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Skills

  • Data Privacy and HIPAA Compliance
  • Team management
  • Clinical workflow assessment
  • Phlebotomy
  • Patient care coordination
  • System equipment
  • Clinic Operations Oversight
  • Payment collection
  • Medical records management
  • Regulatory compliance

Work Experiences

  • Was in charge of orienting and training new employees on proper procedures and policies.
  • Achieved a 57% improvement in employee engagement.
  • Collaborated with the insurance department.
  • Followed all necessary procedures to keep the patient's radiation exposure to a minimum.
  • Achieved a patient satisfaction score of 57%.
  • Acted as a liaison between physicians and nursing staff.
  • Achieved a 21% reduction in expired medical supplies.
  • Achieved 19% staff retention rate.
  • Achieved resolution in two years.
  • Addressed quality control issues.

Summaries

  • Achieved system reviews in two consecutive years.
  • Adept at utilizing motivational interviewing techniques, resulting in a 27% increase in patient adherence to treatment plans and ongoing care effectiveness.
  • Collaborative leader with a background in guiding medical assistant teams.
  • Professional Medical Support with 18 years of experience in a program environment.
  • Provides a strong commitment to patient education, administrative excellence, and confidentiality.
  • Contributed to clinic's receipt of President's Club.
  • Achieved zero data privacy issues over 2021.
  • Adept at utilizing motivational interviewing techniques.
  • Conducted continuous process assessment and improvement efforts.
  • Achieved a 40% increase in ratings.

Accomplishments

  • Trained 16 new Medical Assistants in Lean compliance, enhancing overall safety procedure adherence by 74%.
  • Negotiated contracts with suppliers that led to a $14 reduction in annual clinic supply costs.
  • Implemented telehealth triaging options that allowed the clinic to handle a 76% increase in patient inquiries during 6 months.
  • Led training workshops in Scrum Master that increased clinical staff’s understanding of safe handling practices by 43%.
  • Enhanced cross-functional team collaboration resulting in more efficient handoffs between medical, nursing, and administrative staff.
  • Delivered in-depth data analysis reports on patient outcomes, helping the clinic achieve system milestones faster.
  • Developed and implemented triage protocols that reduced patient wait times by 23% during high-volume periods.
  • Directed the creation of electronic templates for documentation, which improved the consistency of clinical reporting for 5 departments.
  • Implemented a digital file management system that decreased document retrieval times by 16%.
  • Initiated a new patient triage system, reducing patient intake times by 84% and enhancing overall workflow.

Affiliations

  • Emergency Medical Services (EMS) Association
  • Rotary International
  • American Society of Safety Professionals
  • Freemason
  • Collaborative Family Healthcare Association (CFHA)
  • Association for Supply Chain Management (APICS)
  • Society for Human Resources in Healthcare (SHRH)
  • Certified Medical Assistant (CMA) Membership
  • Emergency Nurses Association (ENA)
  • National Society of Certified Healthcare Business Consultants (NSCHBC)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Registered Medical Assistant (RMA) Certification - American Medical Technologists (AMT)
  • Electronic Health Records Specialist Certification (CEHRS) - Beacon Labs
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Clinical Medical Assistant (CCMA) - Brightline
  • Certified Public Accountant (CPA)
  • HIPAA for Healthcare Providers Training and Certification
  • Certified Coding Specialist (CCS), American Health Information Management Association (AHIMA)
  • Patient Safety Certification (CPPS) - The Certification Board for Professionals in Patient Safety

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