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Skills

  • GPS tracking system implementation
  • Organization
  • Data-driven decision making
  • Locating VINs
  • Budgeting and Fuel Cost Management
  • Customer communication
  • Conflict Resolution with Drivers and Vendors
  • Recovering vehicles
  • Customer satisfaction improvement
  • Team building

Work Experiences

  • Achieved consistent on-time performance.
  • Used standard and system equipment to load and unload vehicles and secure items for long road trips.
  • Achieved a 67% reduction in emissions.
  • Achieved $17 in cost savings.
  • Addressed breakdowns and accidents.
  • Removed and unloaded packages for customer deliveries from metric trucks with extreme caution to avoid damage to the goods.
  • Collaborated with the logistics team.
  • Kept a clean driving record by following all traffic laws, remaining cautious and alert in unfamiliar areas, and maintaining vehicle control at all times.
  • Achieved consistently favorable customer satisfaction ratings.
  • Conducted vehicle inspections, documenting any damage or issues in detailed reports prior to and after each shift.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Veteran process driver who is committed to delivering packages on time.
  • Adept in route planning.
  • Accomplished professional in driver training and development.
  • Accomplished professional with a solid track record in driver training and development, resulting in 73% improvement in team communication through quarterly sessions.
  • Boosted delivery cycles.
  • Achieved this in three years.
  • Advanced skills in logistics and fleet maintenance.
  • Manipulates Microsoft Excel and lifts 17 pounds.
  • Defensive driving techniques have been taught to me.

Accomplishments

  • Maintained perfect compliance score during 2019 DOT audit for adherence to safety documentation and driving logs.
  • Led the route optimization project that improved delivery efficiency by cutting average route times by 52%.
  • Collaborated with team of 8 in the development of procedure.
  • Trained more than 5 drivers on DOT and FMCSA regulations, resulting in OSHA compliance across the department.
  • Resolved product issue through consumer testing.
  • Collaborated with logistics team to design and implement new delivery routes, reducing overall mileage and fuel use by 54%.
  • Resolved driver conflicts and complaints, improving overall team morale and reducing turnover by 47%.
  • Instituted a weekly vehicle cleanliness and inspection checklist, boosting driver accountability and increasing vehicle lifespan by 54%.
  • Led daily operations for a fleet of 2 vehicles, optimizing routes and delivery schedules to decrease delays by 66%.
  • Collaborated with company leadership to renegotiate contracts with fuel vendors, saving $6 in annual fuel expenses.

Affiliations

  • Rotary International
  • Society of Women Engineers
  • Fleet Management Association (FMA) - Trucking Sector Branch
  • Toastmasters
  • Project Management Institute
  • Freemason
  • American Society of Safety Professionals
  • National Council Freight Air and Truck Traffic Association
  • National Association of Fleet Administrators (NAFA)
  • American Marketing Association

Certifications

  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Green Fleet Driver (CGFD)
  • Certified Driver Trainer by program
  • Certified Forklift Operator
  • CompTIA Network+
  • Certified Fleet Dispatcher
  • Certified Fleet Equipment Inspector (CFEI)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)

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