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Skills

  • Effective communication with dispatch
  • Fleet Management
  • First Aid/CPR
  • Team management
  • Mileage tracking
  • Budgets
  • Emergency response procedures
  • Vehicle operations
  • Passenger assistance
  • Safety regulations

Work Experiences

  • Transported HubSpot to three years customer locations.
  • Avoided potential communication breakdowns.
  • Collaborated with event coordinators.
  • Addressed obstruction notices.
  • Achieved zero compliance infractions during 2022.
  • Achieved improvement over 2016.
  • Looked for industry trends on social media and through online sources.
  • Contributed to a 30% reduction in vehicle breakdowns.
  • Collected and managed passenger fares.
  • Collaborated with dispatch teams to optimize travel routes, cutting down trip times by 75% and improving fuel efficiency.

Summaries

  • Certified First Aid/CPR Passenger Van Driver with a solid track record of addressing emergency situations and maintaining a calm environment during high-pressure scenarios.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in team leadership and budget management backed up by Miscellaneous training.
  • Committed to maintaining accuracy in reporting.
  • 17+ years of safe driving experience.
  • Clear understanding of budget management and project management as well as stakeholder engagement training.
  • Achieved zero DOT infractions.
  • Achieved a 51% increase in satisfaction ratings.
  • Passenger Van Driver with 13 years of successful client relations and cross-functional collaboration experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Proactively adjusted driving routes based on real-time traffic data, reducing trip durations by an average of 2 minutes per trip.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced vehicle downtime by coordinating scheduled maintenance and pre-emptive repairs, achieving a 39% increase in fleet availability.
  • Utilized real-time GPS tracking and route planning technologies to minimize detours and delays, improving punctuality ratings by 71%.
  • Responded to and managed in-transit medical emergencies with an average response time of 7 minutes, ensuring passenger well-being.
  • Ensured compliance with all Department of Transportation (DOT) regulations, leading to 85% pass rate during vehicle inspections.
  • Communicated effectively with dispatch and passengers during route changes or delays, minimizing interruptions and maintaining service reliability.
  • Streamlined fare processing by introducing a driver-side electronic payment system, reducing transaction time per passenger by 55%.
  • Developed and implemented an in-house training manual for new drivers, reducing onboarding time by 16 weeks.
  • Facilitated the smooth onboarding of new passengers, particularly elderly or disabled, ensuring comfort and compliance with all accessibility needs.

Affiliations

  • National Association for Pupil Transportation (NAPT)
  • Freight and Passenger Vehicle Council
  • International Council for Clean Transportation (ICCT)
  • American Society of Safety Professionals
  • Federal Motor Carrier Safety Association (FMCSA)
  • National Express Driver Training Program
  • International Road Transport Union (IRU)
  • National Van Council (NVC)
  • International Association of Administrative Professionals
  • American Trucking Associations (ATA)

Certifications

  • Automated Vehicle Location (AVL) Technology Certification Cedar Works – 2019
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Wheelchair Securement Certification Northwind, 2018
  • Transportation of Dangerous Goods (TDG) Certificate Meridian – 2021
  • CompTIA A+ Technician
  • Transport Management Professional Accreditation Lakeside Partners – 2022
  • Salesforce
  • Advanced Roadside Assistance Certification (ARAC) Brightline – 2015
  • Cisco Certified Network Associate (CCNA)

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