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Skills

  • First Aid/CPR
  • Client relationship management (CRM) software proficiency Adobe Creative Suite
  • Merchandising operations
  • Automated order processing implementation
  • Budgets
  • New market entry strategies
  • Team building
  • Process improvement
  • Marketing and sales alignment
  • Project organization

Work Experiences

  • Achieved a 74% increase in area sales growth.
  • Attended sales skills, product knowledge, technical information, and company policies and procedures training sessions.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Sold process and procedure units to local, national, and international businesses for $5 to $3.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Answered customer questions, checked product availability, and corresponded with customers via email on a daily basis for metric accounts.
  • Planned and executed product blitzes in target markets to identify and engage new customers.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Studied and organized sales forecasts to reflect the needs of the Atlanta and Portland markets.

Summaries

  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Achieved 19% improvement in customer satisfaction.
  • Commercial Sales Coordinator with 17 years of experience supervising employees in standard environments.
  • Achieved consistently high retention rates.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Outside sales and direct inside environments are two areas in which I've been trained.
  • Commercial Sales Rep with 10 years of B2B sales and pipeline management experience.
  • Achieved $9 in additional sales revenue in Atlanta.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.

Accomplishments

  • Partnered with the marketing team to conduct an in-depth gap analysis of sales collateral, resulting in a 36% increase in lead conversion post-campaign.
  • Collaborated with product development teams by relaying customer feature requests, resulting in the introduction of procedure and an increase in adoption by 15%.
  • Developed and maintained relationships with key clients, leading to a 63% year-over-year increase in client retention and contract renewals.
  • Utilized customer relationship management (CRM) technologies to track sales interactions, improving customer satisfaction and reducing churn by 72% points within 3 months.
  • Successfully managed communications between the client, finance, and legal departments to negotiate and close 7 high-profile contracts worth $17.
  • Resolved product issue through consumer testing.
  • Implemented an automated lead generation system that increased sales-qualified leads by 59% within 4 months of deployment.
  • Analyzed monthly sales data to identify underperforming segments, recommending modifications that led to a 24% boost in conversion rates.
  • Exceeded revenue targets by 15% for 2017 through strong prospecting, consultative selling approach, and managing a robust sales pipeline of over 13 prospects.
  • Led sales forecasting and inventory optimization, directly contributing to improved stock control and a reduction in excess inventory by 22%, saving $14.

Affiliations

  • Certified Sales Leadership Professional (CSLP) Program
  • National Association of Sales Professionals (NASP)
  • Regional Leadership Institute in the Boston Area Chamber of Commerce
  • Society of Human Resource Management
  • Society for Marketing Professional Services (SMPS)
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Sales Hacker Pro Community Engagement
  • HubSpot Academy - Sales Management Certification
  • American Marketing Association

Certifications

  • First Aid/CPR Certified
  • CompTIA Network+
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
  • HubSpot Sales Software Certification
  • Certified Forecasting Professional by ServiceNow
  • Salesforce
  • Strategic Thinking and Planning by Summit Group
  • Certified Inside Sales Professional (CISP) by AA-ISP
  • Certified Business Analysis Professional (CBAP)
  • Certified Sales Leadership Professional (CSLP) by Cedar Works

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