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Skills

  • Staff development
  • Report writing
  • Supervision
  • Strategic planning
  • Business operations
  • Data analysis
  • Conflict resolution
  • Public speaking
  • Cleanliness
  • Category equipment

Work Experiences

  • Achieved 16 years with zero cross-contamination incidents.
  • Collaborated with kitchen staff to launch a seasonal menu, propelling sales revenue by $11 within three months of introducing new dishes.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Reduced portion sizes and improved garnish strategies to keep food costs down.
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
  • Achieved a 37% improvement in tip revenue.
  • Prepared food in batches using standard recipes.
  • Safeguarded the company, its employees, and its customers by monitoring alcohol consumption and adhering to legal service requirements.
  • Kept the food preparation areas clean, sanitized, and well-organized.
  • Boosted customer loyalty by 21% over 6 months.

Summaries

  • Dedicated to providing nutritious food to patients in need.
  • Achieved 18% higher staff retention.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Dedicated to the success of the team and the company.
  • Achieved 66% faster order fulfillment times.
  • Vendor management and quality assurance are precise and quick at preparing ingredients.
  • Achieved a 15% success rate in resolving customer complaints.
  • Achieved a flawless record for 9 consecutive years.
  • Strengths in quality assurance and performance reporting backed up by Food and Beverage training.
  • Well-organized and efficient, with a strong desire to please customers.

Accomplishments

  • Recorded
  • Trained
  • Developed a loyalty program for frequent customers, which increased repeat business by 20% and improved average table spend.
  • Created
  • Collaborated with the management team to revamp beverage offerings, which resulted in a 76% increase in beverage revenue over a 12-month span.
  • Recommended
  • Developed and maintained strong relationships with VIP guests, contributing to repeat business and an increase in reservations by 65%.
  • Documented and resolved method which led to procedure.
  • Marketing: Implemented marketing strategies which resulted in framework growth of customer base.
  • Effectively organized large party reservations for groups of 12 or more, ensuring timely service and coordination across multiple departments.

Affiliations

  • Federation of Dining and Entertainment Establishments
  • Freemason
  • Association of Information Technology Professionals
  • Affiliate of the International Association of Culinary Professionals (IACP)
  • Hospitality Sales & Marketing Association International (HSMAI)
  • National Association of Catering and Events (NACE)
  • International Association of Administrative Professionals
  • ServSafe Food Handler Certification
  • HSMAI Adrian Awards Competition Member for Excellence in Hospitality Marketing
  • Food and Beverage Management Association (FBMA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Food Service Manager (Denver)
  • Alcohol Safety Certification (TIPS)
  • Certified Front Line Restaurant Server (Northwind)
  • Apple Certified Associate (ACA)
  • Hospitality and Restaurant Management Certification
  • Certificate in Culinary Operations (Culinary Institute)

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