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Skills

  • Customer Relationship Management (CRM)
  • KPI Tracking and Reporting
  • Inventory Management Optimization
  • Store presentation
  • Operational improvement
  • Sales forecasting
  • Training and mentoring
  • Marketing strategy
  • Project organization
  • MS Office

Work Experiences

  • Boosted cross-selling and downselling strategies, leading to an increase of average transaction value by $11 within program.
  • Hired, trained, and recruited 18 associates to help them grow into productive team members with superior product knowledge.
  • Achieved highest monthly store performance in 2020.
  • Aligned solutions with customer buying behaviors.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Oversaw ongoing staff development to assist employees in advancing their careers.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Aligned merchandising with seasonal promotions.
  • Was in charge of recruiting, interviewing, and hiring talented individuals who would bring dynamic sales expertise to the company.
  • Trained 10 sales associates in product specifications, sales incentives, and selling techniques, resulting in a 5% increase in customer satisfaction.

Summaries

  • Retail Sales Coordinator is a multi-talented Retail Sales Coordinator who is consistently rewarded for planning and operational improvements.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Clear understanding of budget management and project management as well as budget management training.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Weekends and evenings are available 5 hours per week.
  • Strengths in workflow optimization and data analysis backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Individual certified in Lean and PMP who is collaborative and logical.
  • Within Miscellaneous, senior Retail Sales Coordinator and outstanding performer in stakeholder engagement and cross-functional collaboration.
  • Astute Retail Sales Coordinator who is dedicated to providing excellent customer service and assistance.

Accomplishments

  • Led local promotional events and community outreach initiatives, which resulted in a 78% increase in store foot traffic over the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proactively led sales recovery initiatives post-pandemic, generating system in revenue growth during metric.
  • Awarded Outstanding Service Award for providing exceptional customer service, with over 16 positive customer feedback reviews within three years.
  • Collaborated with team of 8 in the development of program.
  • Played a pivotal role in launching a new product line, achieving 24% of the targeted sales goal within the first 6 weeks.
  • Implemented a customer feedback loop that provided actionable insights on product offerings, leading to improved product placement with a 53% increased conversion rate.
  • Created and maintained Excel workbooks tracking sales metrics and customer patterns, allowing for more accurate trend predictions.
  • Improved cross-selling initiatives by incorporating personalized recommendations, leading to a 51% rise in average order value.
  • Recognized as Employee of the Year winner for metric by exceeding corporate sales goals by 27% in 2021.

Affiliations

  • Customer Loyalty Professionals Council (CLPC) Member
  • Freemason
  • Society of Women Engineers
  • Mentor, Young Retail Professionals Network (YRPN)
  • Online Sales and E-Commerce Council, National Retail Federation (NRF)
  • Retail and Consumer Goods Club, standard Alumni Association
  • Certified Sales Leadership Fellow, Sales and Marketing Executives International (SMEI)
  • Supply Chain and Digital Sales Working Group, NRF
  • National Association of Social Workers
  • Association for Talent Development (ATD), Emerging Leaders Program

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Salesforce Certified Administrator - Salesforce
  • Customer Service & Sales Certified Professional (CSSCP) - National Retail Federation’s Foundation
  • Certified Supply Chain Professional (CSCP) – Association for Supply Chain Management (ASCM)
  • Certified Digital Store Leader (CDSL) - category
  • Retail Sales Forecasting Professional (RSFP) - Retail Research Academy
  • Certified Store Manager (CSM) - National Retail Association
  • Google Analytics for Retail Certification - framework
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Merchandising and Store Design Certified Professional - program

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